Nixxis Contact Suite
Utility industry

Utility Providers: Staying Competitive with Nixxis

34% of consumers intend to change electricity supplier regularly. Among the main reasons, the price is at the top of the list. Rising prices are inevitable. To help customers anticipate and plan for this rise, some utility companies are beginning to see the value in engaging with customers at the time of billing, but not only. With Nixxis Contact Suite solutions, we help you retain your customers by providing them with the right tools and technology to improve their experiences and add value to your business.

Used and trusted by 150+ companies

Logo de Salt

Awesome CX Features for Utilities

Engage proactively

Proactively notify customers of planned outages or unexpected emergencies by voice with outbound campaigns in self-service channels, or on mobile devices via SMS or in-app. You can even create automatic SMS reminders for service appointments or proactively contact customers about billing changes.

Offer mobile and in-app self-service

Enable customers to access information in the app or other self-service channels. By providing outage and billing information on self-service channels, you can reduce the influx of emergency calls and reduce customer service costs. You can also offer customers the ability to report outages via text or in-app and receive emergency updates.

Automate routine inquiries

In the utility industry, there are many frequently asked questions and common requests, such as customers checking the status of their payment. Reduce costs by automating common inquiries in self-service channels and in your IVR. While customers should be able to resolve most of their issues in self-service channels, it’s best to always provide an easy way for your customers to speak with a live agent.

Prioritize calls with IVR

Make sure emergency calls get priority with smart routing and IVR functionality. By routing these calls to the agents best equipped to handle emergency calls, you can quickly manage the situation and put the customer at ease.

Unified agent interface

Consolidating customer data, communication tools, and easy-to-access information on a single desktop is essential to serving your customers. Simplified Agent Desk puts customer data and insights at your agents’ fingertips so they can solve customer problems, not hunt for information. By gathering all customer data on a single screen, agents are able to provide a personalized response to each customer.

Quality management

Ensure consistent and personalized customer experiences with integrated, AI-driven omnichannel quality management.

What can we do for you?

Integration

You want a solution that integrates with your current solution.

IT

Our infrastructure: Stable, reliable and compliant

Operations

Powerful software with all the features your business needs

User experience

Ensure consistent and personalized experiences for customers

Do you have old software or do you want to integrate your current solution?

We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.

On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!

Easy integrations with all your business tools

Stable, reliable and compliant infrastructure

  • Stable

    We know it. For all of our customers, every second of downtime means a lot of financial loss. Thanks to our current server infrastructure, we are able to avoid almost all the problems you may have encountered before (servers restarting, complete or partial failure).

  • Reliable

    Hosted in France by OVH and in Ireland by AWS Amazon or on your own servers.

  • Compliant

    Secure and protected data with hosting and outsourcing compliant with the ISO 27001 and GDPR recommendations of the National Commission for Computing and Liberties (CNIL), one of the strictest in terms of data protection and use.

Harness the power of data analytics to take your customer experience to the next level

Need a more flexible and manageable setup for your agents?

  • A quality control tool

    Personalize your recordings according to the criteria that suits you and take advantage of our advanced "speech-to-text" technology. We can narrow down records to specific words and get real-time data.

  • An intuitive interface for agents

    At Nixxis, we wanted our solution to be suitable and easy to use for those who devote dozens of hours to it: your agents. We have carefully designed the entire agent interface to help them get the most out of the tool.

  • Are you adopting a hybrid or fully remote working mode? We got you!

    Our IP VPN connection allows you to manage your staff working remotely and gives you access to all the information you need!

  • Skyrocket your productivity with Nixxis

    Obtain real-time data and optimize the productivity of your contact center in a future-proof way. See live which agents are available, which calls are handled, in the conclusion phase, in the queue and much more!

Support your customers 24/7

A well-thought-out IVR

Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.

Provide adequate assistance

Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.

Multi-wave campaigns

Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.

Integrated softphone

An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications

Provide 24/7 support

Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.

Additional features for utilities

Unified agent interface

Data Security

Omnichannel capabilities

Self-service portal

IVR system

Call recordings

Inbound and outbound calls

Live Monitoring

Call quality control

Smart Routing

CRM integrations

Reports and Dashboards

Lead management

One-click dialing

SLA management

Additional features for utilities

Unified agent interface

Data Security

Omnichannel capabilities

Self-service portal

IVR system

Call recordings

Inbound and outbound calls

Live Monitoring

Call quality control

Smart Routing

CRM integrations

Reports and Dashboards

Lead management

One-click dialing

SLA management

Why Our Customers Love Nixxis

Logo de Monaco Télécom
Corinne Pirinoli Director of HR, Communication and Customer Services, MONACO TELECOM

We had a solution that could no longer meet the needs of our growing business. The Nixxis tool is very flexible. You can do whatever you need. You can easily control all the parameters as well as the operation of the system.

Logo de Salt
Stefano Orlando Director of Customer Operations, SALT MOBILE SA

Nixxis has allowed us to take a big step forward in the management of our customer support lines by allowing us to integrate our ticketing solution SuperOffice and our internal marketing suite "Marylin". It helped us a lot to become the best hotline in Switzerland in 2020 and 2021.

Logo de Webhelp
Anthony Piquet Head of Financial Services and Fintech Business Unit, WEBHELP

The Nixxis solution has enabled us to significantly increase the quality and productivity of our case management. The reliability of the platform allows us to provide our customers with the quality of service they are entitled to expect from a market leader like Webhelp.

Logo de Vipp Interstis
Charles-Emmanuel Berc Chairman and CEO - Founder, VIPP INTERSTIS

In order to guarantee our growth, we needed a stable and reliable partner. The Nixxis teams have always been there to provide flawless support and a quality of service that has always been part of our trademark in the management of our outbound campaigns in particular.

Logo de Intrum, client de Nixxis pour son centre d'appel
Lilian Merele CEO of Intrum Mauritius

Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.

Ready to take the next step?

Start today!
Contact us by chat or book a demo.

Sign up! 🗒️