34% of consumers intend to change electricity supplier regularly. Among the main reasons, the price is at the top of the list. Rising prices are inevitable. To help customers anticipate and plan for this rise, some utility companies are beginning to see the value in engaging with customers at the time of billing, but not only. With Nixxis Contact Suite solutions, we help you retain your customers by providing them with the right tools and technology to improve their experiences and add value to your business.
Proactively notify customers of planned outages or unexpected emergencies by voice with outbound campaigns in self-service channels, or on mobile devices via SMS or in-app. You can even create automatic SMS reminders for service appointments or proactively contact customers about billing changes.
Enable customers to access information in the app or other self-service channels. By providing outage and billing information on self-service channels, you can reduce the influx of emergency calls and reduce customer service costs. You can also offer customers the ability to report outages via text or in-app and receive emergency updates.
In the utility industry, there are many frequently asked questions and common requests, such as customers checking the status of their payment. Reduce costs by automating common inquiries in self-service channels and in your IVR. While customers should be able to resolve most of their issues in self-service channels, it’s best to always provide an easy way for your customers to speak with a live agent.
Make sure emergency calls get priority with smart routing and IVR functionality. By routing these calls to the agents best equipped to handle emergency calls, you can quickly manage the situation and put the customer at ease.
Consolidating customer data, communication tools, and easy-to-access information on a single desktop is essential to serving your customers. Simplified Agent Desk puts customer data and insights at your agents’ fingertips so they can solve customer problems, not hunt for information. By gathering all customer data on a single screen, agents are able to provide a personalized response to each customer.
Ensure consistent and personalized customer experiences with integrated, AI-driven omnichannel quality management.
You want a solution that integrates with your current solution.
Our infrastructure: Stable, reliable and compliant
Powerful software with all the features your business needs
Ensure consistent and personalized experiences for customers
We understand that switching from one solution to another can be quite complicated and scary. At Nixxis, we are committed to helping you make this change as easily as possible.
On the other hand, you may already have a piece of software but want to use another one that has different features that would be useful to you. Nixxis can be integrated with your favorite solutions!
Reduce wait time and manage incoming call congestion with a powerful IVR to avoid customer frustration with our advanced features by defining the possibilities of being called back later, getting their place in the queue, the estimated waiting time and many other possibilities.
Configuration of all possible parameters to offer personalized journeys to your customers with a powerful DAA that brings the right resource to the right request.
Create the multiwave and merge all your channels (chat, email, SMS, phone, social media) into a single interface for a complete understanding of your customer. With this function you can send invoices, proformas and other similar documents to your patient-consumers via our multi-channel technology.
An integrated Softphone will allow you to reduce production costs and benefit from better integrated communications
Take advantage of our AI-powered automations within our voicebots and chatbots to give your customers the experience they deserve.
Nixxis allowed us to put agents in blending as easily on admin activities for heavy volumes of activity, as on inbound campaigns which can be different. In collection, there are sometimes some that will arrive from certain customers with large volumes of mail. Nixxis offers impressive agility to be able to maintain activity and quality of service, a volume of lost calls that will be minimal.