+50% First Contact Resolutions with our IVR
Streamline your inbound conversations. Get in touch to discover Nixxis Contact Suite and get 30 days Free.
Stable. Flexible. Open.
Available in the cloud or on premise
+50% First Contact Resolutions with our IVR
Streamline your inbound conversations. Get in touch to discover Nixxis Contact Suite and get 30 days Free.
Stable. Flexible. Open.
Available in the cloud or on premise
+150 call centers and counting powered by Nixxis
Create unique scenarios for your customers
Raise your CSAT score by 20%
In addition to creating voice menus to guide your incoming calls, set up your IVR to manage emails, SMS and post-call satisfaction questionnaires. Use our IVR to send information to your agents before incoming calls.
Go from a static IVR to a dynamic and customizable IVR
Make your IVR unique with dynamic parameters: send special messages, customize satisfaction questionnaires, send emails and sms after-calls and so much more.
Reduce average call-duration by 40%
Our multi-level IVRs are powered to route calls to the most capable resource of your Call Center and provide information so your agents can focus on complex situations.
Create callback rules that will transform your customer service
Who hasn’t heard: “Your waiting time is estimated at…”, frustrating isn’t it? With Nixxis, create callback rules within your IVR to manage overflow and allow your users to avoid long waiting times
Why Nixxis ?
All-in-one omnichannel contact center software
We designed Nixxis to be simple, powerful and stable. Through years of iterations we have developed an omnichannel software that allows you to control all your communication channels on a single interface
Integration with all your business tools
We integrate all your business and CRM tools within our interface to make your activity more fluid
Visualize your KPI's and optimize your productivity
Measure your KPIS in real time to optimize your productivity and customer interactions
24/7 support
Take advantage of our super reactive support to solve your problems
They use Nixxis Contact Suite IVR
The thing is when a client is in a difficult situation, every second matters, he needs a clear and rapid answer on what will be done on our side to help. Thanks to Nixxis, our customers can contact us 24/7 through a mix of multi-level IVR, AI-powered bots and automations available on our website, social media and phone system speeding up dramatically the handling of claims.
Axa Assistance
“It should be noted that to date, the management of pharmacist calls by our support teams is facilitated for its responsiveness and the relevance of the answers provided to callers and called through the Nixxis solution”.
Giphar Group
The main advantage I see in our case is basically the reporting and IVR system. Now we understand what we need to do to meet our customers' demands. We added a post-processor to the IVR to measure customer satisfaction at the end of each interaction with tailor-made adaptable questions.
Universal Telecom
Seamless integration with your current tools and solution
Seamless integration with your current tools and solution