Intrum
A debt collection company present in more than 28 European countries, Intrum has a volume of both inbound and outbound activities that involve the use of a contact center solution with great agility, exemplary reliability and great blending capacity.
Supports 80,000 businesses
In contact with 250,000 people a day
Continuous growth for 10 years
"We do inbound/outbound blending but also blending in admin activities, email management, etc. Nixxis makes it possible to effectively manage the blending of activities, whether incoming and outgoing calls, or administrative tasks such as email management Intrum uses Nixxis to optimize SMS reminders, incoming calls and the processing of large volumes of emails generating calls. fluctuations in activities while maintaining a high quality of service. Thanks to this agility, the number of lost calls remains minimal, guaranteeing smooth management even during peaks in activity."
Goals
- More ease of use
- Geographical adaptability
- Optimized value for money
Intrum Achieves Great Results with Nixxis Contact Suite
Intrum has used Nixxis for many years to optimize its internal operations. Recently, the company chose the Cloud version of Nixxis Contact Suite. This transition offered Intrum more agility in managing its flows and channels. With this development, the company can now manage its operations across multiple locations simultaneously. In addition, this makes it possible to effectively coordinate their activities internationally, thus strengthening their capacity for adaptation and overall performance. This Cloud solution improves their operational flexibility and responsiveness.
25% higher response rate
Global reporting on workforce management
Systematic detection of invalid numbers
30% number of calls made per day and per person
Intrum Achieves Great Results with Nixxis Contact Suite
IntrumAlready part of ‘s internal tools for many years, the company recently opted for the version cloud of NixxisContact Suite for greater agility. This development allowed the company to better manage its flows and channels, on several sites at the same time. time and internationally.