Inbound and Outbound Calls
Manage your calls on a single platform with intelligent profiling and segmentation. Divert calls towards the required agents via our predictive dialer personalizing your customer experience while boosting agents productivity.
Email will always be at the heart of your customer support. Personalized email responses directed to right person helps improve customer experience while reducing handle time. Satisfied customers are loyal customers.
Text Messages / Web Messaging
Customers expect flawless interaction with your organization at any given point in time. Make it easy for your customers to have personalized conversations with your brand.
Improve your brand perception by connecting with your audience live on social media. Customers today love brands to be reachable at any given point in time. This builds your brand image while you have access to real time reporting.
Let bots handle common questions while agents handle complex issues. This helps reduce your operational cost while boosting productivity and level of personalized service.
Artificial Intelligence and Machine Learning
AI help to maintain conversational context with customers. Collected data enables predictive engagement thus boosting customer journey supervision