In preview dialing, the dialer does not generate dial requests but rather “popup requests”. In that configuration, the agent receives the customer record and has time to analyse it and can eventually choose to dial when the moment is right.
Multi-wave campaigns are based on several activities (inbound calls, emails, social media or any other outbound activities) interacting with each other and impacting the next activity to be performed by agents in real time.
Intelligent call lists
Intelligent call list management uses Nixxis proprietary call list functionalities. For example, when the end of a call list is reached, the outbound dialler can dynamically let the agent work on other campaigns and transfer the calls with the corresponding script pop-up or any other type of agent interfaces.