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Workforce Management

Take employee engagement to the next level

Employees’ engagement should be at the heart of every organization. Ensuring unique journeys are not only meant for your customers; employees need them too. This will directly have an impact on them leading to an increase in efficiency and productivity.

Workforce management strategies makes it easy to create better employee engagement. Your employees state of mind is your organization wellbeing. Improving agents emotional and mental state is the key to your organization success. Continuous training, constructive feedback and having a company culture definitely makes people feel cared for, loved and wanted no matter how tedious their day can be.

Performance Management

Facilitate and personalize employee experiences. Provide with with a community and a unified platform of communication. Identify agents key skills and nurture them to drive better business outcomes.

Systematic forecasting and scheduling

Connect the right individual to the right job. This ensures a smooth work flow. Creating schedules and forecast using AI with human powered resources made easy through good workforce management. Data helps in predicting long term goals and operational performance.

Streamlined Processes

The easier the better. Connect each agent on a single interface for better reporting an analytics. This helps in achieving better workforce management.

Continuous Innovation and Growth

Coach all your agents to achieve business goals through innovation. Provide staff with frequent training allowing them to grow personally and professionally. This will ensure smooth client service and you will have a more knowledgeable workforce.

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EMPLOYEE EXPERIENCE FIRST - ATTRACT, NURTURE & RETAIN BEST TALENTS IN YOUR INDUSTRY

The success of your organization depends on your people culture. Having top performers who will leave midway is of no use. What matters is how your management team engage, bolster and recognize the best talents within your organization.

Investing in your people through data collected and insights enables you to propel your business to the next level while ensuring employee engagement . Providing them with the right AI powered tools to service your customers spikes your results with effortless workforce management across all communication channels. Live or off line feedback can be provided to agents thus ensuring their efficiency as well as happiness through promotion and rewards.

Double your success rate by giving agents examples to follow. Provide them with top performers skills, knowledge and behavior patterns. This will help them focus on your business goals while you ensure a smooth workforce management through continuous self awareness training. Take your employee performance to new heights through guidance and adequate resources and most important.

plus de solutions

Appels entrants

Un répondeur interactif
et une distribution automatique des appels

Appels sortants

Le meilleur dialer prédictif
sur le marché

Omnicanal

Une interface multimédia unifiée

Automatisation IA et chatbot

des algorithmes d’IA pour la résolution de problème

Analyse et rapports

des centaines d’options prédéfinies et des rapports personnalisables

Gestion des effectifs

Supervision, Ă©coute, enregistrement et suivi