5 criteria for choosing your automatic call distribution solution
< Return to blog < Return to blog After discovering the 5 advantages of using an automatic call distribution solution, discover the 5 essential criteria
< Return to blog < Return to blog After discovering the 5 advantages of using an automatic call distribution solution, discover the 5 essential criteria
< Return to blog < Return to blog Automatic call distribution is a very powerful tool for boosting the performance of your agents and improving
< Return to blog < Return to blog The crisis management plan: the essential Develop your crisis strategy in just 6 steps What are the
< Return to blog < Return to blog A complete lack of strategy Neglected data Non-existent control Teams left to their own devices Succumbing to
< Return to blog < Return to blog The shift to “hyper-personalization” “Smart” customer service Anticipate staffing needs using AI A reinvented customer experience Synergy
< Return to blog < Return to blog On March 26, during the All4Customer show, take part in an exceptional Masterclass with Luc Jacobs, President
< Return to blog < Return to blog Nixxis represents a breakthrough in omnichannel contact centers, fundamentally transforming the way customer service is managed. With
< Return to blog < Return to blog AI: a tool for customer experience Humans: at the heart of customer relations A harmonious collaboration Towards
< Return to blog < Return to blog A changing context New trends in cold calling Challenges and perspectives Conclusion 1. A changing context Telephone
< Return to blog < Return to blog Nixxis shone during its participation in the Western Customer Relations Fair, held at the Cité des Congrès