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Cloud Hosting VS On-premises VS Hybrid Cloud for your call center solution: Make the best choice!

The cloud: the trendy solution On-premises storage: old, but so valuable So-called “hybrid” cloud data hosting: The best of both worlds? Conclusion What type of data storage should you choose for your call center solution:  cloud or on premise? Not an easy question… fortunately, we are here to give you a helping hand to help you better understand the two concepts. In addition to shining in society by using a few complicated words during your conversations, you will be able to decide which of the two is the most accessible, the most affordable and the most secure for your business!   Today, most call center solutions offer both options: either cloud storage on a shared/private server or the ability to install your solution directly on your company’s servers. However, we will also discuss a third, lesser-known option: hybrid data storage!   Ready ? let’s go.   1. The cloud: the trendy solution Since the health crisis, the cloud solution has been on the rise! Between new hybrid working styles, reduced costs, the increased need for mobility and scalability, let’s face it, the cloud is the sweet spot when it comes to flexibility, with data able to be stored on servers anywhere in the world . a) Advantages of the cloud solution Easily back up and restore your data Have you also lost the last copy of the final version of the 356th revision of your presentation file after a crash? Of course, we’ve all been there! And thank goodness the drive saved your life. Everything is stored and pre-recorded automatically to guarantee you a final backup anywhere, anytime! Well, the same goes for CCAAS cloud solutions, which reduces the risk of data loss. Improve collaboration This allows employees to work closely on any type of data stored online and/or outside the company firewall. Thus, a cloud-based platform can be used by employees to share, edit and work jointly on common projects. Additionally, maintenance and upgrades are taken care of by the cloud service provider itself. Total accessibility Access your apps anytime, anywhere via a web browser and on any connected device. Cloud call center solutions do not require the use of a specific device or being in a particular location to access data, which facilitates and optimizes emergency management! Mobility Thanks to cloud storage, your agents can now work from a beach in Mauritius or Mount Fuji! mobility The mobility and flexibility of this type of solution allows employees to work at any time and from any location, which encourages a high rate of engagement from your employees. Save money Cloud storage is the right compromise in terms of value for money, because it does not include installation costs or prior hardware. Only maintenance and support are subject to operating expenses (OpEx). However, these are predictable costs, with full monthly coverage including upgrades and backups. Deployment The deployment of a cloud solution can be carried out remotely and at any time, so it will be much faster. Flexibility and extensibility It is possible to extend the solution on demand according to your needs. It is easily possible to increase or reduce your storage needs. The cloud does not require investment at source. Updates happen easily outside of business hours with minimal disruption. Reduce your IT staff No need to mobilize staff to ensure updates. The provider takes care of everything so the company never has to take care of network upgrades and monitoring. b) Disadvantages of the cloud solution Internet connection & CAAS solutions A stable and reliable internet connection is essential to use your solution. But that’s not the only obstacle. The basic architecture must also be in place. We know of cases where agents had to connect their computers to Ethernet cables to operate full cloud solutions from some famous competitors (no, we won’t give names 😊).   Limited control Backend infrastructure and server shell access as well as firmware updating and management cannot be managed by the user. And this lack of control over your data storage can be a major inconvenience.   Costs We said earlier that the cloud could save you money. However, in the long term, this is not entirely true. The total amount spent over time maintaining cloud storage will ultimately be much greater than if you had your own servers.   Data security Every time you sign on to a cloud provider, you give up control over the security of your data. Indeed, there is always a risk that unauthorized people will access your data. To avoid this, you should research the provider’s security policies and ensure that your data is encrypted both in transit and at rest. Although security has improved significantly, couds can still be hacked. A common corporate directory server should be used to manage employee access through onboarding and offboarding procedures. 2. On-premises storage: old, but so valuable a) Advantages of the on-premise solution On-premises storage for call center solutions means everything is managed internally and supported by the customer. The software is purchased, installed on physical hardware owned by the owning organization and no third parties are involved. You have both complete ownership and full cost of production. On-premises storage uses your physical location to manage your data. As you own the equipment, you are responsible for its maintenance and management. Let’s keep it simple You may consider on-premises storage the right storage for you if its aspects seem important to your business: High security You keep all data. This means that access to on-premises storage can be more easily controlled and granted only to authorized individuals. As data is not stored online, on-premises servers are inaccessible outside the network. Which can be very valuable for industries that process sensitive data (like the financial sector for example) where confidentiality is assured. No one can steal or dig into your data. Additionally, it is easier to install additional protection tools and specific programs on an on-premises system rather than on a cloud system. Access to data is always guaranteed Access

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Webinar: Cloud / On-Premise, which is the best call center hosting?

< Return to blog < Return to blog 🌟 Why participate? This webinar is a unique opportunity for call center managers, directors, and managers to understand the differences between Cloud and On-Premise hosting solutions. You will discover the advantages and disadvantages of each option, as well as the criteria to take into account to make the best choice for your call center. Join us with Ron Spiering, CIO at Amicio, another surprise CIO and Luc Jacobs, CEO of Nixxis, to share their experiences and provide you with valuable insights. 📅 Event Details Guests: Ron Spiering, CIO at Amicio, will provide his expertise on Nixxis Cloud solutions. Sébastien Rivière, CIO at Sogedi, will provide his expertise on Nixxis’ On-Premise solutions. Luc Jacobs, CEO of Nixxis, will compare the two solutions and discuss their impact on costs and security of your call center. Duration: 45 minutes 🕒   📝 Program Cloud vs. On-Premise Solutions: Definition, Features and Key Comparisons. Customer Testimonials: Real experiences and feedback from our Cloud and On-Premise customers. Discussion with the CEO of Nixxis: Comparison of costs, security and advantages of the 2 solutions Q&A session: Answers to your questions live. ℹ️ Practical information When? June 4 at 12 p.m.⏰. Replay: Accessible to registered participants from June 4 🔄. Cost: Free, upon prior registration 🆓. Language : French  Don’t miss this opportunity to make the best choice for your call center hosting! Register now to reserve your place and benefit from expert advice from Nixxis.   ❓ FAQs The replay will be sent by email to all registrants the day after the webinar 📧. Your questions are welcome and encouraged; send them live in the comments. Do not miss this event ! Register for free You would like to consult the scheduling of our next webinars? Discover our conferences Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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Choose the ideal telephony solution according to its ACD

< Return to blog < Return to blog Essential features Scalability of the tool Ease of use Reliability and availability Data Security Performance Analysis Flexibility of communication channels Conclusion In recent years, customer relations have become a key differentiating factor and rightly so! Companies are now placing increased importance on optimizing their customer services. With this in mind, call distribution, the central process for managing inbound calls and their distribution to agents, is of crucial importance in choosing the best tool. Faced with the multitude of competitors on the market, choosing the right telephony solution is not an easy task, but considering the power of the ACD can be decisive in your selection. To help you make this choice, we offer you seven essential criteria to take into consideration during your evaluation. Indeed, the chosen telephony solution must meet specific requirements in order to guarantee an optimal customer experience and maximum operational efficiency. 1. Essential features a) Intelligent call routing based on multiple criteria At the heart of effective call management is the ability to route calls to the most qualified and directly available agents. It requires an intelligent routing system taking into account various criteria, such as: Agent skills: Identifying agents with the skills required to handle each call helps ensure rapid and efficient resolution of customer requests. Waiting time: The balanced distribution of calls between agents helps minimize waiting times and improve customer satisfaction. Agent availability: The system must identify in real time the agents available to handle incoming calls and thus optimize resource management. b) Customizing routing rules Flexibility is a major asset in call distribution. The ability to customize routing rules allows the system to be adapted to the specific needs of each company. By defining certain rules, it is possible to prioritize urgent or most profitable calls, direct customers to dedicated agents, or even implement routing strategies based on language or geographic area. c) Seamless integration with CRM tools For an optimal customer experience, the chosen software must integrate seamlessly with CRM and business tools. This integration provides access to relevant customer information upon receipt of the call, including interaction history, current orders and even personal preferences. Agents can thus offer personalized customer service, contextualizing each interaction. 2. Scalability of the tool a) Managing exponential growth without compromise The ability to adapt is essential in the Customer Relations sector. The chosen solution must be able to adapt to the growth of the company and manage a larger number of users and fluctuating call volumes. This scalability ensures that the company can meet demand without compromising service quality or operational efficiency. b) Management of call peaks Companies often face peaks in activity, particularly during promotional campaigns or holiday periods. A good telephony solution must be able to withstand these traffic peaks, requiring a robust infrastructure capable of handling high call volumes without experiencing slowdowns or failures. It must also make it possible to establish overflow strategies that will limit the number of abandoned calls. c) Adaptation to load requirements Every business has its own way of operating and different needs when it comes to call management. You must be able to personalize its settings and functionalities based on call flows, to optimize resource allocation and streamline processes. 3. Ease of use a) An user-friendly interface In a successful call center, agent and supervisor productivity is paramount. To ensure this, a fluid and intuitive interface remains the best option to facilitate the use of the interface and reduce training times. b) Complete user guides For optimal use of the solution, detailed and accessible user guides are essential. These guides must provide clear and precise instructions on all the functionalities of the solution, illustrated by concrete examples and screenshots. They must also be regularly updated to reflect product developments and new features. c) Automatic reporting of customer files Speedy caller ID is the key to a successful customer experience. Upon receiving the call, relevant customer information should be automatically displayed on the agent interface. 4. Reliability and availability a) Resilience to failures In a call center, continuity of service is essential to be able to meet the objectives defined by your customers. The solution must be based on a redundant infrastructure, capable of minimizing service interruptions in the event of hardware or software failure. This redundancy makes it possible to automatically switch to backup systems in the event of a failure to ensure continuity of operations. b) Responsive technical support Even the most reliable solutions can encounter technical problems. When a breakdown occurs, effective technical support is essential. A team of experts should be available to quickly diagnose issues, provide appropriate solutions, and restore the solution to normal operation as quickly as possible. c) Regular maintenance system for optimal performance To maintain tool performance and long-term reliability, a regular maintenance system is required. Regular software updates, bug fixes and optimizations help ensure that the solution remains up-to-date, stable and efficient. 5. Data security a) Data encryption Data encryption at all stages of communication is essential. This encryption helps protect sensitive customer information, such as names, addresses, phone numbers and payment data, from unauthorized access and data leaks. b) Compliance with safety standards for impeccable compliance Data protection regulations, such as the GDPR (General Data Protection Regulation), impose strict requirements on data security. Compliance with these standards is mandatory and the software must be able to ensure the protection of this data to guarantee customer confidence. c) Strong authentication Cyberattacks pose a major threat to data security. Strong authentication mechanisms are necessary to protect access to systems. This may include the use of complex passwords, physical security keys, or multi-factor authentication (MFA), which requires additional verification to confirm the user’s identity. d) Monitoring and logging user activities An important feature in data security is the ability to monitor and log user activities, in order to detect suspicious behavior and prevent intrusions. This comes in the form of comprehensive logging and auditing tools to track each user’s actions, data

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5 criteria for choosing your automatic call distribution solution

< Return to blog < Return to blog After discovering the 5 advantages of using an automatic call distribution solution, discover the 5 essential criteria to take into account in your choice of solution! Discover the 5 main ones benefits of ACD Click here! Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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Automatic call distribution: why integrate it into your strategy?

< Return to blog < Return to blog Automatic call distribution is a very powerful tool for boosting the performance of your agents and improving the customer satisfaction. Our experts present to you the 5 main advantages of this well-known call center and customer service technology. To find out everything about how this tool works Click here! Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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AI: a game-changer in crisis management

< Return to blog < Return to blog The crisis management plan: the essential Develop your crisis strategy in just 6 steps What are the elements that make up the crisis management plan? The evolution of crisis management AI as an ally of choice in managing internal crises Conclusion Crisis management has become a major concern for businesses and organizations around the world. In a constantly evolving environment, characterized by increasing complexity and increased volatility, the risks of crises are omnipresent. Whether it is a global pandemic (the covid-19 crisis for example), a cyberattack, a natural disaster or even a technological failure, companies must be ready to face a multitude of unforeseen scenarios that could compromise their business. different levels. Obviously, contact centers are not spared. In order to respond to these challenges, the implementation of a crisis management plan has become an essential necessity for any contact center concerned with its sustainability. This plan constitutes a strategic and operational framework aimed at preventing, anticipating and effectively managing crisis situations. In this context, the integration of specific processes, tools and resources allows call centers to minimize the negative impacts of a crisis and strengthen their resilience in the face of the situation experienced. In this article, you will learn to recognize the different stages of crisis management, through the importance of developing a robust strategy and recent developments in this area. You will discover the growing role of artificial intelligence (AI) as an increasingly popular solution for businesses. Finally, we will highlight the importance of adaptability in a constantly changing environment, where the ability to quickly adjust to the reality of events is essential to ensure the long-term survival and prosperity of businesses. 1. The crisis management plan: the essential Crisis management is an essential component of any company or organization, because it makes it possible to minimize potential damage to the company’s brand image, the implementation of current actions and in terms of cash flow. A crisis management plan therefore constitutes a very important tool for any entity wishing to be able to respond effectively to unforeseen and often destabilizing events, whether for teams or the company as a whole. 2. Develop your crisis strategy in just 6 steps a) Identify the competent team The first step in developing a crisis management plan is to build a dedicated, competent and responsive team. To ensure the effectiveness of the process, this must include the major players and representatives of different departments, namely certain members of human resources, communications, finance, general management, without forgetting the supervisors who can then guide the agents according to the decisions taken. Each member of the team must be trained to act quickly in the event of a crisis and direct the rest of the employees towards possible solutions. We recommend at Nixxis to organize regular simulations to maintain their skill level at all times. b) Assess the risks… It is essential to identify and assess the risks to which the company is exposed. This can include many threats, first and foremost health crises. During such an event, and depending on the scale of the aforementioned crisis, it is possible that teleworking will be the only option considered to ensure the safety of all advisors and maintain compliance with health rules. Several questions arise from this: is your contact center prepared for this sudden change? Are you equipped with a solution that allows your advisors to work from home? Will the voice quality be sufficient? Beyond health crises, there can also be natural disasters, cyberattacks or technological failures. In current events, cyberattacks are legion and target all types of sectors, but mainly health. Having a redundant infrastructure is strongly recommended in this context, so as not to lose your data and to be able to continue your calling campaigns with complete peace of mind. You may also be faced with an exploding call volume, as well as requests on chat or any other communication channel. You must therefore be able to react quickly to the situation. c) … and the impact on commercial activity Once the risks have been identified, it is important to determine their potential impact on the company’s commercial activity and its turnover. This assessment makes it possible to prioritize the risks and determine the measures to be taken for each of the risks incurred. This step also makes it possible to determine priorities in terms of business continuity and recovery. d) Determine action commitments Based on previous assessments, the team assigned to crisis management should develop a detailed action plan, defining the roles and responsibilities of each team member and the steps to follow, point by point. This action plan must include clear procedures to manage the situation, from notifying all stakeholders (business and technical) to implementing loss mitigation measures. e) Consolidate your crisis plan Once the action plan has been established, it should be consolidated by integrating appropriate monitoring and communication mechanisms. This ensures that the plan is operational and ready to be implemented on the D day. Project management tools can be used to track the progress of actions and ensure that each step is completed on time and correctly. f) Take stock every year Finally, a crisis management plan should be constantly reviewed and updated to reflect changes in the business environment and new emerging threats. Your contact center then remains agile and ready to face any type of crisis. Revisions should include a post-crisis analysis to identify the strengths and weaknesses of the plan and make necessary adjustments. 3. What elements make up the crisis management plan? To facilitate its development, a crisis plan must contain crucial elements for the smooth running of its actions. In particular, we observe 6 important points which should help you in determining a suitable strategy. a) Risk analysis Risk analysis is the foundation of any crisis management plan. As explained previously, it consists of identifying potential threats and assessing their probability of occurrence and their impact on your contact center or

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Using AI: 5 mistakes to absolutely avoid!

< Return to blog < Return to blog A complete lack of strategy Neglected data Non-existent control Teams left to their own devices Succumbing to an addiction Conclusion Artificial intelligence (AI) has the potential to profoundly transform the way your business operates, but its integration requires a strategic and thoughtful approach. It is crucial to avoid some common mistakes that could compromise the success of its use. In this article, we will look at the 5 mistakes to avoid at all costs when integrating AI into your company. 1. A complete lack of strategy Well, you’re heading straight into the wall! Rushing headlong is clearly not the best approach. However, this is a very common error in the field. Although AI is easily accessible, when it comes to integrating it into your activity, the stakes are very real, as much as the financial cost. You must necessarily think about why you want to integrate it and who the users would be. Is it a technical or business team? Do you want to integrate AI to improve your turnover, your customer satisfaction or even save time? It’s not just about following the trend, it’s imperative to identify areas where it can actually create value. 2. Neglected data AI and its ability to respond in a relevant manner to your problems relies on the data sets that you transmit to it. Poor quality data will inevitably lead to unreliable or downright bad results. Underestimating the importance of data cleaning and preparation can compromise algorithm performance. You will certainly save time when launching your activity, but will lose much more time when it comes to resuming erroneous results… It is therefore essential to devote the necessary time to preparing the files and data that will feed your AI to guarantee accurate and relevant results. 3. Non-existent control A crucial error consists of ignoring the “configurations” part of the AI: whether it is the prompting work, that is to say the instructions that you will give to your AI assistant or the checks and adjustments made once the solution is in place. We know well that configuring an AI is not an easy thing. However, it is a very important step that must be carried out with the greatest professionalism. You must ensure that the decision-making processes of the algorithms are understandable and at the same time as accurate as possible. The more detailed the prompt, the more structured and relevant the responses provided by the AI ​​will be. This should not, however, exclude control work. Supervision of the elements produced by AI must be regular and followed by necessary updates and adjustments. Ignoring these aspects can have very negative consequences, both in terms of customer satisfaction and also in terms of brand image. 4. Teams left to their own devices “My teams are competent and do not need any training.” We don’t doubt their skills, but AI is a powerful technology and one that evolves extremely quickly, much more than any other software in general use. It is therefore necessary to explain to your employees how AI works and to train them in its effective use. Successful adoption of AI involves collaboration between technical and business teams. Once all stakeholders are on board with the project, it is crucial to invest in training to ensure that your business will get the most out of AI and that your investments will quickly pay off. To review our webinar on the Ai-senhower matrix (in French) To review our webinar on the Ai-senhower matrix (in French) Click here! Click here! 5. Succumbing to an addiction “Artificial Intelligence is great, I don’t need to do anything anymore! » What a mistake and by far the worst! Although AI automates many tasks, your employees still play a major role in controlling and tracking the responses provided. Do not take as absolute truth what AI dictates to you and do not be dependent on these technologies. In the worst case, dependence on AI causes a total lack of reflection in humans who must nevertheless be able to maintain control over critical decisions and not let the AI ​​operate autonomously. You will have to find a happy medium between human and technology, as we do through our range of AI solutions: dialogg.ai which provides you with the necessary elements to boost your customer interactions while keeping humans at the heart of the processes. 6. Conclusion In conclusion, the use of AI can bring significant benefits to businesses, but avoiding these common mistakes is essential to ensure successful integration. By understanding each, you can maximize the benefits of AI while minimizing the risks. A thoughtful approach is the key to taking full advantage of this revolutionary technology. To learn more about your AI-enriched omnichannel strategy To learn more about your AI-enriched omnichannel strategy Click here! Click here! Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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Orchestrate an AI-enriched omnichannel customer experience

< Return to blog < Return to blog The shift to “hyper-personalization” “Smart” customer service Anticipate staffing needs using AI A reinvented customer experience Synergy between AI and traditional communication channels Conclusion In the recent past, omnichannel was considered an essential innovation. The ability to respond to customers on the channel of their choice was seen as a significant advantage, enriching the customer journey and increasing customer satisfaction. Today, omnichannel is no longer a luxury, but a requirement for companies seeking to remain competitive or become competitive. It encompasses much more than just a presence on different sales channels; it offers an integrated experience where customers benefit from relevant answers by moving from one channel to another in a seamless manner. To truly succeed in this approach, the integration of artificial intelligence (AI) has become crucial in 2024. 1. The move to “hyper-personalization” AI excels at analyzing large sets of customer data. Using advanced algorithms, it creates detailed customer profiles, thus retaining their preferences, purchasing behaviors and interaction histories. This in-depth understanding allows personalization of offers and recommendations across all channels, delivering a highly relevant and engaging customer experience depending on the chosen segment. Customers feel understood and valued when they receive communications that truly match their needs and interests, rather than yet another mass mailing advertisement. 2. “Smart” customer service Virtual agents and chatbots powered by AI are found in almost all customer services, big fans of omnichannel. These bots provide 24/7 support, instantly answering customer questions and resolving common issues. Using machine learning, they continually improve by understanding natural language and anticipating customer needs based on predefined scenarios. This results in fast and efficient support across all channels, boosting customer satisfaction and loyalty. To learn more about chatbots and how they work To learn more about chatbots and how they work Click here! Click here! 3. Anticipate staffing needs using AI Artificial intelligence represents a valuable asset for accurately forecasting the workforce for very specific activities. By analyzing the history of interactions and the various requests sent to support, it is able to estimate future call flows during busy periods, such as sales, Black Friday or the holiday season. of year. It then allows companies to optimize the management of their teams by allocating a sufficient number of advisors to each activity. 4. A reinvented customer experience By monitoring and analyzing user behavior across channels, AI identifies friction points and opportunities for improvement in the customer journey. By making adjustments, for example from opening the ticket to resolving the request, it can provide a better customer experience and ensure the competitiveness of the company. As we know, a satisfied customer is worth two! Concretely, this translates into increased conversion rates and increased customer loyalty. 5. Synergy between AI and traditional communication channels The integration of AI into omnichannel strategies creates a kind of synergy with all communication channels. By considering all communication tools, AI recommends the most appropriate actions to take on specific channels to increase customer engagement. This holistic approach allows for informed decision-making and real-time adjustments to meet changing customer needs. 6. Conclusion By integrating AI into an omnichannel strategy, businesses can deliver an exceptional customer experience while improving operational efficiency. Every aspect of omnichannel strategy benefits from AI capabilities, from personalization to demand management. This customer-centric approach, powered by advanced data analytics, opens new possibilities for creating meaningful customer interactions and driving sustainable growth. Ultimately, AI-powered omnichannel becomes much like the essential driver of competitiveness in the modern economy. To calmly consider this digital transformation within your company, Nixxis is here to support you both in the omnichannel management of your interactions, and in the implementation of solutions driven by artificial intelligence which will allow you to respond to all of your needs. these issues. To go further on AI integration methods within your contact center, discover our exclusive guide! Discover our exclusive guide to AI integration methods! It’s this way ! It’s this way ! Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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Masterclass: AI redefines the call centers of tomorrow thanks to the Ai-senhower Matrix

< Return to blog < Return to blog On March 26, during the All4Customer show, take part in an exceptional Masterclass with Luc Jacobs, President of Nixxis, dedicated to Artificial Intelligence (AI) and its impact on customer relations. An unmissable event for professionals in the sector Enrich your experience following the webinar on February 6. Deepen your knowledge of AI and its concrete applications in the field of customer relations. Meet and chat with Luc Jacobs, recognized expert in managing customer interactions in call centers and customer services. AI: a revolutionary technology for customer relations Learn how AI can help with workforce management and process automation in call centers. Explore how AI can contribute to your internal strategy. Learn how to take advantage of this technological revolution to improve the performance of your customer service. Useful information : Date: March 26, 2024 Time: 3 p.m. to 3:45 p.m. Location: All4Customer Salon, Masterclass 08 Request your badge today! I ask for my badge Did you know that we also participated at the Western Customer Relations Show? Relive the highlights in pictures Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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Nixxis: more than just a software solution, a true partner

< Return to blog < Return to blog Nixxis represents a breakthrough in omnichannel contact centers, fundamentally transforming the way customer service is managed. With Nixxis you benefit from the following advantages: Centralization of all your communication channels: telephone, email, chat, social networks, etc. Nixxis brings all your customer interactions together in one place, giving you a complete overview of your business. Automate repetitive tasks and improve your agent productivity: Nixxis offers a wide range of automation features that reduce the time spent on administrative tasks, allowing your teams to focus on what matters most: your customers. Creation of optimal and personalized customer experiences: Nixxis allows you to design fluid and personalized customer journeys, taking into account their preferences and specific needs. In-Depth Performance Analysis and Strategic Decision Making: With detailed reporting and accurate analytics, Nixxis provides you with the tools to track your performance and make strategic decisions to improve your customer service. Whether you run a small customer service department or a dispersed contact center nationwide or internationally, Nixxis is the ideal solution to meet your specific needs. Our promises? Improving customer satisfaction Reducing your operational costs Increasing the productivity of your teams The benefit of in-depth performance analysis Discover Nixxis on video now and give new impetus to your customer service! That happens here ! Did you miss the interview with our France Director? You can watch it here Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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