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To get straight to the point, a contact center solution will give you a 360-degree view of your customer interactions so you can interact with
This article will not be about the listing of the KPIs within call centers because you probably already know them all. Today’s article is based
Regionalization and round-robin: everything you need to know to not end up on the blacklist of telephone operators when doing outbound telesales: Don’t end up
When it comes to chatbot, two schools are in competition: – Those who say that the chatbot smoothens customer experience – And those who say it
I guess you already experienced buying something out of the internet, the item arrives damaged, and then you try to contact the customer service by
Since the beginning of the covid 19 pandemic, contact centres have experienced strong trends toward a teleworking model (long term 50% of all agents would be working
This is news that went unnoticed but it’s finally official: On February 1, 2022, WhatsApp changes its billing method from a billing based on sending
An Interactive Voice Response (IVR) is a telephony technology that will interact with your customers during a call to put them in touch with the
Voice over Internet Protocol (VoIP) has been at the center of every single interaction since its inception into the world of contact centers. VoIP transmits data from
Over the past 2 years, with the corona virus pandemic, most businesses have changed their approach for the sake of survival. One of the first
