To get straight to the point, a contact center solution will give you a 360-degree view of your customer interactions so you can interact with
In response to the Naegelen law n° 2020-901 of July 24, 2020, operators must implement since July 25, 2023 the Number Authentication Mechanism (NAM) during
From May 21st to 25th, Her Highness Astrid, the Princess of Belgium, is leading a comprehensive economic mission to Dakar. The mission, which comprises more
At the intersection of Human Resources and Marketing, a principle emerges: the attention a company pays to its employees is directly proportional to the quality
The 2023 Customer wears Prada The astrological sign of the 2023 customer could as well be lazyness. Overdosed with ads on all channels and information
Which type of data storage is best for your Call Center Solution: cloud or on premise? We are here to help you understand both and
Discover all the attractive contact center definitions: Abandonment Abandonment refers to the incoming calls that are ended by the initiating customer before they an agent
This article will not be about the listing of the KPIs within call centers because you probably already know them all. Today’s article is based
Regionalization and round-robin: everything you need to know to not end up on the blacklist of telephone operators when doing outbound telesales: Don’t end up
When it comes to chatbot, two schools are in competition: – Those who say that the chatbot smoothens customer experience – And those who say it
I guess you already experienced buying something out of the internet, the item arrives damaged, and then you try to contact the customer service by
