AXA ASSISTANCE
Respond to customers in a timely manner
AXA Assistance must respond to its customers, who are often in difficulty, as quickly as possible. The previous solution did not allow the different communication channels to be synchronized, which delayed the processing of files and therefore the effective assistance of the customer. It was therefore essential to opt for a solution that simultaneously integrated both incoming and outgoing calls as well as any subsequent procedures (delivery of documents) by email, WhatsApp and many other company-specific channels.
Since 1989
25 years of expertise
International Assistance Leader
When a customer is in trouble, every second counts. A customer affected by a flood and who has lost everything, needs a clear answer on the steps to follow and on the sequence of events in order to be compensated and sheltered as quickly as possible. Thanks to Nixxis, customers can contact us 24/7 thanks to our AI-powered chatbot on our site, pre-configured to request the first essential information for any file set-up, and thus improve the speed of the procedure.
Problems encountered
- Abandoned communication channels
- Poor call handling
- Lack of modernity
Axa Assistance achieves excellent results with Nixxis Contact Suite
Nixxis Contact Suite and its digital interface has allowed Axa Assistance to multiply its communication channels. This made it possible to further optimize contact making and increase the speed of assistance. Each agent can intervene on different fronts at the same time. They can also track cases in real time and respond more quickly to requests.
Rate of files processed boosted by 20% in one year
Greater speed of intervention
Better customer satisfaction
A global view of outbound and inbound every day
Axa Assistance achieves excellent results with Nixxis Contact Suite
Nixxis Contact Suite and its digital interface has enabled Axa Assistance to multiply its communication channels to further optimize contact and increase the speed of assistance. Each agent can intervene on different fronts at the same time, monitor files in real time and react more quickly to requests.
File processing rate boosted by 20% in one year
Greater speed of intervention
A global view of outbound and inbound every day
Better customer satisfaction
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