Concentrix in a few figures
Exists since June 2000
Present in 36 countries
60,000 employees
Their goals
Concentrix, a market leader in customer interaction, needed a reliable and efficient solution to ensure good quality of service and solid customer satisfaction. The previous solution lacked reliability and was not user-friendly for agents. They turned to Nixxis for an intuitive, easy-to-use solution to solve these problems and provide better quality of service, enabling Concentrix to ensure customer satisfaction and maintain its reputation as a leading provider. .
Concentrix has achieved excellent results
Nixxis Contact Suite has transformed Concentrix’s operations by delivering key improvements at every stage. We simplified inbound flows, making call management smoother and more efficient. With these changes, agents have become significantly more productive, while continuing to provide a high quality of service. Predictive dialing allowed campaigns to be run with greater accuracy and speed, maximizing results. Additionally, multisite collaboration has been greatly improved. Agents can now work seamlessly together on the same campaigns, whether they are in the same office or spread across multiple locations. These improvements have had a direct impact on the quality of customer service, which has improved considerably. As a result, our client has consolidated its leading position in its sector. This transformation not only increased customer satisfaction, but it also contributed to increased loyalty, laying the foundation for lasting success.
+25% agent productivity
Perfect multisite collaboration allows agents to work together on campaigns.
Better customer satisfaction
Better call handling + faster response = happy customers
Multisite implementation
Rapid deployment to over 90 enterprise sites worldwide
Concentrix testimonial
We wanted a powerful and reliable solution that was open enough to adapt to the needs of our different customers. Whether in the field of customer service or debt collection, Nixxis allows us to use a professional tool that allows Concentrix to maintain its reputation as a market leader.
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