IRIS SUD
After using the Vocalcom solution for more than 2 years, hospital staff were faced with an increasing number of patients.s dissatisfieds due due to thehospital. Many gave upbyphone calls to go directly to the officeswhich led to overcrowding of the service. In addition to a lack of staff, the hospital Iris Sud had to find a more efficient and suitable contact center solution.
610 beds
1800 employees
80,000 emergency cases in one year
You understand, we are a hospital and some people call for emergencies. It is therefore essential for us to have a reliable solution running on a stable network.” Reine Berquer, head of the appointment center for the Iris Sud hospital
Goals
- High rate of lost calls
- Unhappy patients
- Lack of reliability
IRIS SUD obtains excellent results thanks to Nixxis Contact Suite
The Nixxis Contact Suite solution was established on 4 sites: Bracops, Molière, Ixelles and Baron Lambert. The number and time of calls handled has been optimized, without having to increase the number of staff. Indeed, the number of calls handled per day and per person has increased considerably, because managers are subject to the rhythm of the software which optimizes the distribution of inbound calls.
A 42% reduction in the drop-out rate in one year
Better patient care
15% increase in consultations
Faster processing
IRIS SUD obtient d'excellents résultats grâce à Nixxis Contact Suite
La solution Nixxis Contact Suite a été implantée sur 4 sites : Bracops, Molière, Ixelles et Baron Lambert. Nous avons optimisé le nombre et le temps des appels traités, sans pour autant nécessiter l’augmentation des effectifs. En effet, les gestionnaires sont soumis au rythme du logiciel qui optimise la répartition des appels entrants. Cela permet notamment d’augmenter le nombre d’appels traités par jour et par personne.