VIPP INTERSTIS
VIPP resources Interstis are spread over several African countriesto serve customers based in in Europe. It was therefore essential for the company to adapt a contact center solution reliable and modern. Moreover, present on two continents, 24/7 support and good value for money was paramount.
VIPP INTERSTIS
VIPP Interstis resources are spread over several African countries to serve customers based in in Europe. It was therefore essential for the company to adapt a contact center solution reliable and modern. Moreover, present on two continents, 24/7 support and good value for money was paramount.
Exists since 2011
1st employer in Yaounde
1,600 employees
In order to ensure our growth, we needed a stable and reliable partner who could provide us from the cloud with a leading service for our multiple African sites. The Nixxis teams have always been there to provide us with flawless support and a quality of service that has always been part of our trademark in the management of our outgoing campaigns but also now in digital.
Goals
- Lack of modernity
- A too expensive solution
- Lack of cloud
Vipp Interstis achieves great results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, VIPP Interstis can count on a stable and reliable solution, suitable for international activity, with the best quality-price ratio of the market. Additionally, the supervisor has established a perfect coordination of inbound flows with its agents, thanks in particular to the management of a clear workforce. Each collaborator can be oriented towards the type of request for which it shows more skill.
Better team coordination
Implementation of the solution for 90 company sites
An excellent ROI
Increased agent productivity
Vipp Interstis achieves great results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, VIPP Interstis can count on a stable and reliable solution, suitable for international activity, with the best quality-price ratioix of the market. Additionally, the supervisor a established a perfect coordination of inbound flows with de its agents, thanks in particular to the management of a clear workforcee and efficient or each collaborator can be oriented towards the type of request for which it shows more skill.
