Nixxis | Customer case

Intrum

Collection company present in over 28 European countries, Intrum to a volume of both inbound and outbound business which require the use of a contact center solution with great agility, exemplary reliability and high capacity for blending.

Intrum

Supports 80,000 businesses

In contact with 250,000 people a day

Continuous growth for 10 years

“We do inbound and outbound blending, but also blending in admin activities, email management... Nixxis allows you to put agents in blending as easily on admin activities, on activity volumes, on incoming campaigns which can vary a lot, since Intrum will do SMS reminders, generate a lot of calls or have a customer who will send a big support. In collection, there are sometimes large payments that will arrive from certain customers with large volumes of mail that will be sent and generate large volumes of incoming calls. Nixxis offers significant agility to be able to maintain activity and quality of service, a volume of lost calls which will be minimal”.

Lilian Merele, Intrum Mauritius CEO

Goals

Intrum Achieves Great Results with Nixxis Contact Suite

Already part of Intrum internal tools for many years, the company recently opted for the Cloud version of Nixxis Contact Suite for greater agility. This enabled the company to better manage its flows and channels, on several sites at the same time and on an international scale.

25% higher response rate

Global reporting on workforce management

Systematic detection of invalid numbers

30% number of calls made per day and per person

Intrum Achieves Great Results with Nixxis Contact Suite

Already part ofIntrum internal tools for manys yearssthe company recently opted for the Cloud version of Nixxis Contact Suite for greater agility. This enabled the company to better manage its flows and channels, on several sites at the same time and on an international scale.