How did the European leader in self-storage improve its service quality thanks to Nixxis?
Nixxis provides companies like Shurgard with a customer interaction management solution capable of combining performance, security and custom integration.
Discover how Shurgard, the European leader in self-storage, transformed its customer relationship by improving the quality of its interactions and optimizing the management of its contact center.
Introducing Shurgard
Introducing Shurgard
Shurgard is the European leader in self-storage, offering secure and flexible storage solutions for individuals and businesses. Operating in several European countries, the company meets a variety of needs through more than 200 modern facilities.
The company offers storage units tailored for moving, renovations, or business needs, combining enhanced security with convenient access. Known for its high-quality customer service, Shurgard is committed to providing a personalized experience while maintaining high standards of reliability and customer satisfaction.
Business sector: Self-storage and storage solutions
Presence: Several European countries Infrastructure: More than 200 centers
Their goals 🎯
Ensuring the deployment of a new solution without interrupting operations, despite tight scheduling constraints and the complexity of existing systems.
Find a solution that can seamlessly integrate with internal software and meet the unique operational needs of field teams.
Ensuring clear voice communication and fluidity to preserve brand image, despite the technical challenges associated with traditional telephony.
Improve customer interaction tracking and gain better visibility into contact center performance to optimize decision-making.
The reasons that led Shurgard to choose Nixxis:
An ISO 27001 certified solution with a 99.99% availability rate, guaranteeing business continuity and protection of sensitive data.
An 18% improvement in voice quality, ensuring clear and fluid exchanges at every stage of the customer journey.
Only 3 weeks between the first meeting and the production launch, allowing for a smooth transition without disrupting daily operations.
A tailor-made solution, perfectly adapted to the specific needs of Shurgard’s business and compatible with all of their internal systems.
Nixxis's forces according to Shurgard
Nixxis's forces according to Shurgard
Voice quality
Superior audio quality and seamless communication enhance Shurgard’s brand image and help maintain high standards of customer satisfaction.
Customized and integrated solution
Nixxis adapts perfectly to the specificities of the self-storage business and integrates seamlessly with existing internal systems, facilitating the daily work of the teams.
Agility and scalability
A flexible solution, capable of adapting to Shurgard’s evolving needs and supporting long-term business growth, guaranteeing a sustainable investment.