< Return to blog < Return to blog Dialogg.ai gives voice to its new conversational assistant New features for maximum user comfort Each sector has its own chatbot A new conversational assistant that leaves you speechless What does dialogg.ai’s voicebot bring? Conclusion Following the success of its first version, Dialogg.ai is taking a major new step in customer service automation—and not just any step! Between the significant improvements to the tool that we’ll be presenting to you, the ability to test the chatbot live, and the upcoming release of an assistant capable of holding a real conversation with your customers (and beyond), Dialogg.ai’s conversational AI looks more promising than ever. This development also reflects the overall dynamics of the sector: the chatbot market is expected to reach $8.97 billion by the end of 2025, then climb to $27.3 billion in 2030, almost three times its current value! But then, in such a competitive and rapidly expanding market, what makes Dialogg.ai stand out? Unlike other solutions, the platform isn’t limited to automation. It focuses on a genuine user and customer experience, enriched by in-depth industry expertise, which clearly sets it apart from the competition. Let’s discover together what makes this solution so unique! 1. New features for maximum user comfort Dialogg.ai is expanding its platform with features that facilitate human agent supervision, chatbot prompt management, and improved support. These new features provide administrators with complete visibility into their chatbot usage and clear alerts to avoid service disruptions. Better tracking of global queries The dashboard now provides administrators with a snapshot of the total number of monthly requests. This feature enables accurate tracking and better resource planning. Stay in control of your subscription The dashboard has been redesigned to provide a comprehensive view of the subscription and usage of the company’s chatbot(s). Administrators can now add add-ons or renew subscriptions directly from this interface. New alerts for users To avoid any service interruption, your dashboard now includes specific alerts: when the number of available requests is almost exhausted when the subscription is about to expire when all requests have been consumed, causing a temporary suspension of the service, with instant notification in the chatbot indicating its unavailability 2. Each sector has its own chatbot To help you discover the full potential of our solution, we’re providing six specialized chatbots free of charge, each designed for a specific industry. Available directly on the dialogg.ai website, you can test them with no query limits. Take advantage now of a conversational assistant perfectly adapted to your business, your processes, and your customers. Banking Sector: a revolution in financial customer relations Customer journeys are transforming and expectations are evolving, forcing financial institutions to rethink their customer service. The banking-specific chatbot dialogg.ai excels in: automation of current operations: consultation of balances, transaction history, transfers between accounts, activation/deactivation of cards incident management: reporting lost or stolen cards, immediate opposition, request for new cards personalized support: collection of information for making an appointment with an advisor, pre-qualification of credit projects “financial education”: explanations of banking products, monthly payment calculations, budget management advice the guarantee of multilingual support: assistance in the customer’s preferred language for better understanding The benefits are considerable: a 70% reduction in calls for routine requests, improved customer satisfaction thanks to 24/7 availability, and freeing up advisors for more complex cases. Fashion & Mode: the art of remote advice In the world of fashion and luxury, customer experience is essential and one of the most important factors in consumers’ purchasing decisions. On the digital level, dialogg.ai transforms online browsing into a true personal shopping experience. Some features dedicated to the fashion sector: Virtual personal shopping: personalized recommendations based on style, body type, preferences and purchase history styling tips: combinations of pieces, outfit advice according to the occasion, seasonal trends Smart size guide: international size conversion, personalized advice by brand optimized returns management: simplified procedures, automation of return labels, real-time tracking stock and availability: similar alternatives, restock alerts, in-store reservation This approach increases the average basket by 25% on average and reduces the return rate thanks to better purchasing advice. Tourism: The ultimate virtual guide Chatbots have become essential allies in the tourism sector, particularly when planning a trip. Whether it’s to find out the price of a service, which places to visit once you arrive, or to anticipate weather conditions, Dialogg.ai guarantees a personalized travel experience before, during, and even after your stay. Why choose Nixxis as your travel agency for your next vacation? Smart trip planning: create tailor-made itineraries based on budget, interests and length of stay Centralized reservations: hotels, restaurants, activities and transport with real-time price comparison Virtual local guide: attraction recommendations, opening hours, events, updated weather 24/7 travel support: continuous assistance in case of unforeseen events, reservation changes, practical information Budget optimization: local tips, savings suggestions and personalized price alerts Result: an immediate response, even in the middle of the night, ideal for calmly managing last-minute preparations. Education: the personalized educational assistant In the education sector, automation meets a growing need for personalized student support and simplification of administrative processes. Dialogg.ai becomes a complete educational solution: orientation and admission: interactive guide for applications, admission criteria, procedure timetables administrative support: registrations, re-registrations, certificates, attestations, scholarships and financial aid educational support: course schedule, exams, results, documentary resources student life: accommodation, catering, extracurricular activities, campus services parent support: school monitoring, school-family communication, practical information With this chatbot, there’s no need to contact school or university staff for every question. Students and parents can instantly access all the information they need from a single location. Internal HR Services: the new generation HR assistant In large companies with several hundred employees, it becomes difficult to answer all questions, even the simplest ones: “Where is this file located on SharePoint?”, “How do I request leave?”. HR teams must manage a growing volume of repetitive requests. The dialogg.ai chatbot significantly reduces this burden and is establishing itself as the best ally of HR departments. Some essential features for HR departments:

< Return to blog < Return to blog Offer customer service uninterrupted this summer with Dialogg AI Guarantee continuity of service, even during holidays Control the quality of exchanges 100% no-code solution, quick to set up (and even easier to use) Flexible software adapted to all sectors… and all your needs Optimize the customer experience with 24/7 availability Reduce your costs and increase productivity Scalable and customizable technology The smell of sunscreen, cocktails on the terrace, fanned feet, what does that make you think of? On vacation of course! Like every year, the months of July and August are often subject to a slowdown in activity due to reduced staff numbers and mailboxes saturated with pending requests. As you can imagine, your customers never stop asking questions, placing orders or looking for information about your products and services. In short: your digital presence cannot take a break. For all companies, whether in sales, healthcare, debt collection, the banking sector, logistics or even in the world of telecommunications, maintaining a minimum and responsive level of service during agents’ holidays has become an imperative. And that’s exactly where dialogg.ai, your intelligent conversational assistant, makes the difference. Discover in this article 7 reasons to use dialogg.ai for your customer service, in order to approach the summer with serenity… and efficiency. 1. Guarantee continuity of service, even during holidays The first (and undoubtedly the most obvious) reason to adopt dialogg.ai during the summer period is its ability to ensure a continuous customer presence, without any interruption. When part of your teams is on leave, the chatbot naturally takes over. Result: no break in service, no customer left without a response. Practical and effective, right? Thanks to dialogg.ai, your customers immediately get answers to the most frequently asked questions: opening hours, availability of products or services, return terms, reservation procedures, etc. It can also handle more complex requests requiring specific action: order tracking, making appointments, sending personalized information… all this without human intervention, according to the prompt you have configured beforehand. Thus, it greatly reduces the workload of the advisors still present. “What if he can’t respond to requests?” → No problem. Dialogg.ai can easily redirect the request to the right person when it is unable to provide a response, or even schedule a callback, so that an advisor can take over as soon as they return or are available. So, even with reduced staff, you continue to offer a smooth, responsive and professional customer experience, while avoiding the frustrations linked to long waits or abandoned conversations. 2. Control the quality of exchanges “It’s a chatbot, so the answers shouldn’t be very relevant…” Fake ! If you think dialogg.ai is just a generic wizard, think again. Although the quality of the responses depends in part on the way the chatbot is configured (prompts, knowledge base, conversational scenario, etc.), dialogg.ai is designed to offer relevant, professional exchanges adapted to your activity, in all circumstances. Even when faced with users who try to “trap” the chatbot with off-topic questions (such as: “Give me your best cheesecake recipe”), dialogg.ai remains strictly aligned with your editorial line and your objectives (you can test with our own chatbot if you don’t believe us). If you imagined it as yet another clone of ChatGPT, you will quickly notice the difference! Here, no deviation possible, only controlled interactions. Another major advantage: unlike a human contact center where quality control becomes complex as soon as the number of conversations increases, dialogg.ai gives you complete visibility on the responses provided. You precisely define the subjects on which he must intervene… or not. And everything is controlled from a single centralized interface, with history, filters and statistics to support it. And that’s not all! At the end of each exchange, the chatbot asks the user to rate the quality of the conversation out of 5 stars. This feedback allows you to easily identify the least well-evaluated conversations, identify recurring keywords in problematic exchanges, and implement targeted corrective actions. Even better: When a rating is low, dialogg.ai can automatically assign the conversation to an advisor, with an email alert for rapid action. This allows you to take control when necessary… without letting the situation escape your control. Finally, for quick and efficient reading, each exchange can be summarized automatically, with extraction of the essential points. A real plus if the customer calls later to refer to their request, or to ensure better multi-channel follow-up. 3. 100% no-code solution, quick to set up (and even simpler to use) “Dialogg.ai looks promising, but it must be a headache to set up… If it requires writing scripts, complex scenarios or code, I’ll spend my vacation there. » Rest assured: dialogg.ai is a solution designed for everyone, even for those who know nothing about programming. Thanks to a 100% no-code interface, you deploy an intelligent chatbot in just a few clicks, without needing to write a single line of code. The interface is intuitive and guided: it guides you step by step in writing prompts, suggests best practices and helps you structure the chatbot’s behaviors so that it fits perfectly with your sector of activity and your response strategy. And to go even faster, you can directly import your business documents (FAQ, user manuals, internal procedures, return policies, commercial scripts, etc.) in numerous formats: PDF, DOC, TXT, XLSX, CSV, XML, etc. Everything is automatically integrated into the knowledge base of your chatbot, which can then rely on this content to answer customer questions with precision and consistency. 💡Expert tip: Remember to regularly update the documents you have imported into dialogg.ai. If your policies change and your content is not revised, you risk transmitting outdated information to your users… « It’s good for websites, but I also receive requests on my social networks. Dialogg.ai knows how to handle that too ? » Of course ! Dialogg.ai is an omnichannel solution, which integrates in a few clicks with your website, but also with your social networks such as Facebook Messenger, Zalo,