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Why Dialogg.ai and Nixxis will probably never use DeepSeek AI

6 February 2025 No Comments

< Return to blog < Return to blog Why Dialogg.ai and Nixxis Will Probably Never Use DeepSeek AI What is DeepSeek? Does DeepSeek comply with GDPR? What does Nixxis recommend? While Nixxis will participate from February 13 to 15, 2025 at the World of AI Cannes Festival, like many other professionals, we have decided to sound the alarm regarding DeepSeek AI, which has been making a lot of noise for some time. 1. What is DeepSeek? DeepSeek is an artificial intelligence developed in China which has hit the headlines recently because it is said to be faster than its European and American competitors even though it was only developed for the modest sum of 6 million dollars (150 million for ChatGPT4.0). Already, DeepSeek is establishing itself on the market with very advanced performance and moreover, the mobile application is already at the top of downloads in the United States, rivaling ChatGPT and Gemini from Google. While DeepSeek is becoming more popular in Europe and seems to be appropriating user data with complete impunity under the radar of European authorities. Nixxis AI experts are sounding the alarm over its non-compliance with European data protection standards, highlighting several major flaws. 2. Does DeepSeek comply with GDPR? When used, DeepSeek transfers the email addresses, interactions and prompts of European users to China, without sufficient guarantees of anonymization as required by the GDPR. Indeed, Chinese legislation allows the authorities to access this data without transparency or proportionality, a serious breach of the GDPR. Our experts therefore denounce a confidentiality policy in violation of European regulations, with a lack of clear information on the storage and processing of data. In addition, DeepSeek does not specify whether user data is used for profiling or automated decisions, leaving doubt about the use of the information collected. Finally, Chinese AI does not mention any age verification or specific rules regarding the data of minor users, a worrying flaw for the protection of children online. 3. What does Nixxis recommend? Unless it complies, Nixxis will never use DeepSeek within its solutions and we believe that it is necessary for the European authorities to initiate coordinated action. We advise you, the reader, not to use DeepSeek for your personal research because there is no guarantee that this information cannot one day be used against you. DeepSeek also explains in its privacy policy that it shares user data with commercial partners. The only solution to protect them: check and limit the information shared with the application, delete your conversations with the Chatbot or even better, delete your DeepSeek account. If you absolutely want to, you can also use the DeepSeek – R1 model on other services than DeepSeek itself, for example from Perplexity, the “Google of AI” in the United States. It then becomes a much more transparent model. Indeed, there is a European law on AI which aims to better regulate artificial intelligence and protect its users, this is called the AI ​​Act. We will come back to this in a future article. Just like Nixxis, which only offers GDPR-compliant AI platforms in its Dialogg.ai and Nixxis Contact Center solutions, we advise you to ensure that you respect the rights of your users. Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us Recent articles

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New telemarketing trends in 2025

31 January 2025 No Comments

< Return to blog < Return to blog New telemarketing trends in 2025 Favor a customer relationship “powered by AI” WhatsApp Business API: the preferred channel in 2025 ABM, the golden rule for retaining your customers Let’s Be Kind and Protect Data To summarize In 2025, telemarketing remains a major activity for call centers and teleprospecting companies, but it is evolving towards new, more efficient channels to boost lead generation. It is clear that outbound call campaigns are no longer enough to attract new customers. How can you stand out in this regulatory-saturated environment? What strategies should you put in place to bring a breath of fresh air to your business? In this article you will discover 4 methods to boost your lead generation. 1. Favor a customer relationship “powered by AI” Artificial Intelligence and its numerous automations are revolutionizing the world of telemarketing. Let’s be realistic, a large part of interactions today are automated (or at least automatable) on a daily basis. In fact, 70% of companies* today use AI solutions to improve their customer service, 46% of which have automated at least half of their customer interactions. The automation of interactions is very present in writing: emails, SMS, chat, social networks… Before long, the vast majority of these channels will be managed by AI. Sources: Zendesk AI-Driven CX Report 2024, Learnthings, Statistics Canada, France Travail, State of Skills What about phone calls? If we had told you twenty years ago that they could be automated by robots, you wouldn’t have believed us. Yet this mechanism is gradually starting to spread within call centers. You’ve probably already received a call where the advisor’s voice seemed a little… different, almost mechanical? Were the answers they gave you too perfect, without an ounce of hesitation? You’ve surely interacted with a voicebot! These virtual assistants, equivalent to oral chatbots, are designed to hold fluid and convincing conversations with consumers. Well-prompted, trained, and connected to databases updated in real time, they allow companies to considerably improve the effectiveness of their prospecting campaigns and the quality of the leads generated. As reinforcement for campaigns with high call volumes, or to free up your advisors for higher value-added tasks, these technologies are increasingly emerging as essential allies. Moreover, according to the Chatbot Observatory, 29% of companies in France use a voicebot daily to reduce the burden on their customer service and support their self-care strategy. A relevant example of this use of chatbots is illustrated by our partner Volubile, a company co-founded by Stéphanie Delestre, which you have surely already seen in the show “Qui vous être mon associate(e)”. Specializing in the intelligent management of voicebots, Volubile brings the technology that many companies were missing, radically transforming the way they interact with their customers. The result is significant gains in terms of operational efficiency and the quality of the data collected, while simplifying the execution of call campaigns. When it comes to data, the possibilities are numerous! Have you ever considered implementing predictive scoring for your leads? The latest AI tools analyze data from multiple sources, such as CRMs or call histories, to assess the likelihood of a prospect becoming a customer. This technology not only allows you to estimate your chances of conversion, but also to prioritize leads with the highest potential, thus optimizing your sales efforts on the right prospects. At Nixxis, we take things from a different angle. With our speech-to-text transcription functionality built into our telephony software, you can summarize conversations to make it easier to track and process requests. You can also analyze the feelings of the interlocutors to find out which vocabulary element(s) may have reassured the prospect or, on the contrary, worried them during the exchange. So, if terms like “price” come up frequently during recorded conversations, this probably signals that the cost component is important to them and that your proposal is not suitable. Finally, you can easily find conversations by searching for keywords to filter on a type of exchange or a given issue. To discover in detail this functionality included in all our offers, do not hesitate to contact one of our salespeople! Contact the sales team 2. WhatsApp Business API: the preferred channel in 2025 Omnichannel is always an effective way to approach your future customers. But if there is one application that stands out from the others, it is WhatsApp, and in particular its business API version. As we presented to you during our recent webinar co-organized with our partner Commbox, WhatsApp Business API is establishing itself in conversational marketing, improving cross-channel sales and ensuring customer support management. Your question is probably: “why WhatsApp works so well?” » The answer lies on two levels: On the one hand, WhatsApp already allows you to create a personalized relationship with your leads. More than any other instant messaging tool, WhatsApp values the “personal” character and the “privileged relationship”. Sending a message on WhatsApp is actually as simple as sending an SMS to a loved one. In addition, you have the means to see if your interlocutor has read your message and the times when they are connected, in order to contact them at the right time. Some companies also use it inbound with a discount voucher system. For example, an incoming lead can contact you on WhatsApp to benefit from a 15% discount on their order. This will allow you to have access to their data (and the telephone number is not nothing!). On the other hand, it is a very good tool for workflows, which not all channels currently allow. Configure your sequences in just a few clicks and let the magic happen! At the end of the campaigns, you will have access to complete statistical tables. In addition, the cost of a conversation is much lower than that of an SMS. No reason not to try this new channel now. Need more arguments to test WhatsApp? Watch the replay of our latest webinar on the subject. To go further,watch our webinar! To

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WhatsApp Business: The Secret to AI-Powered Customer Service

26 December 2024 No Comments

< Return to blog < Return to blog WhatsApp Business: The Secret to AI-Powered customer service WhatsApp: THE strategic lever for sales and customer service Commbox: the excellence of intelligent communication Nixxis and Commbox: a winning duo for optimized communication What results to expect? Conclusion In 2024, WhatsApp Business is no longer just a messaging tool. It has become a key strategic player for improving sales and optimizing customer service management. With more than 2 billion active users, WhatsApp is a global application whose impact extends far beyond the personal sphere with its Business version. In France, it proudly occupies 2nd place among the most popular messaging applications. Thanks to Artificial Intelligence (AI), WhatsApp Business is redefining the standards of customer-business interactions by offering experiences tailored to consumers. But how can you get the most out of this tool? Discover how the synergy between WhatsApp, Commbox and Nixxis’ omnichannel platform can transform your customer interactions into real growth opportunities. 1. WhatsApp: THE strategic lever for sales and customer service With its worldwide reputation, WhatsApp Business is much more than just a communication platform. If you don’t yet see the full potential of the tool, discover the advantages it has in store for you with its Business version: Universal accessibility: WhatsApp is already integrated into the daily lives of millions of people. This natural channel allows customers to easily interact with businesses without having to change their habits. Real-time responses: With its intuitive interface, WhatsApp allows you to quickly respond to customer requests. Read receipts ensure efficient follow-up, while the absence of formalities such as email subjects or forms reduces response times. Multimedia wealth: Need to assist a customer? Share images, videos or documents. A video tutorial or a photo can often solve a problem more effectively than a long written exchange. Trust and Security: End-to-end encryption ensures secure interactions, avoiding the pitfalls of spam or junk mail filters that emails experience. Cost-effective alternative to traditional SMS: WhatsApp simplifies international exchanges by eliminating the costs associated with long-distance calls or SMS, while remaining accessible at a reduced cost for businesses. Now that you know more about the benefits of WhatsApp and its Business version, let’s see how Nixxis and Commbox take advantage of these features. 2. Commbox: the excellence of intelligent communication Commbox is a leading European player in omnichannel interaction management solutions. Ranked among the top 20 strategic partners of WhatsApp, the company stands out in particular for: Expertise in artificial intelligence:Commbox offers advanced automation solutions for all traditional and modern communication channels, such as WhatsApp. Enhanced security:Complying with strict regulations on data protection (health data, banking data, GDPR, etc.), Commbox ensures ethical and secure processing of customer information. 3. Nixxis and Commbox: a winning duo for optimized communication At Nixxis, we understand that every interaction matters. Our partnership with Commbox and our integration of WhatsApp Business within our omnichannel platform offer unique advantages to improve your customer relationship. Centralization of exchanges:Thanks to a unified interface, manage your communications on all channels (emails, SMS, WhatsApp, chat) from a single dashboard. Powerful automation:Free your teams from repetitive tasks with personalized workflows and preformatted responses, particularly useful during busy periods (Black Friday, sales, holidays). Smart Transfers:For more complex requests where WhatsApp Business is unable to provide an answer, the system automatically routes the conversation to a qualified human agent for a quick and personalized resolution. Various analysis tables:Monitor performance indicators for each of your channels and adjust your strategy in real time. Ergonomics and simplicity:Our platform is designed to be intuitive, both for agents and their managers, in order to maximize productivity. 4. What results can be expected? The observation is clear, the figures speak for themselves (Source: Userlike by Lime, Chayall): Open rate: WhatsApp reaches an impressive 98%, compared to just 20% for email. Conversion rate: WhatsApp campaigns generate up to 4 times more conversions than a traditional website. Increased satisfaction and loyalty: A smooth and fast experience creates lasting connections with your customers. 5. Conclusion WhatsApp Business, combined with Commbox’s expertise and Nixxis’ omnichannel solutions, is revolutionizing customer relationship management. Whether for after-sales service, technical support or marketing campaigns, this combination delivers measurable and impactful results. Ready to transform your customer communication? Book a personalized demo now and discover how this solution can meet your specific needs. To go further,watch our webinar! To go further, watch our webinar! Watch the replay Watch the replay Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us Recent articles

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Let AI handle writing and your agents focus on voice!

3 December 2024 No Comments

< Return to blog < Return to blog Let AI handle the writing and your agents focus on voice! 99% of written interactions automated within two years? Dialogg.ai: an innovation powered by Nixxis AI-human synergy for efficient customer service Want to try dialogg.ai? Artificial intelligence (AI) is redefining the way in which companies interact with their customers and this is all the more striking in the customer relations sector where the very role of the “human” advisor is being called into question. A recent study shows that responses generated by ChatGPT are 252% more relevant than those of humans in certain contexts. This impressive figure demonstrates a clear interest in integrating AI into professional tools to meet the ever-higher expectations of modern consumers. 1. 99% of written interactions automated within two years? It is common to call customer service when a product or service purchase does not suit us. Email, online chat, SMS or even social networks, the possible exchange channels are numerous. At Nixxis, we estimate that within two years, 99% of written interactions can be automated using AI. This would not only reduce processing times, but above all free up advisors to focus on what they do best: voice interactions. The latter remain essential, particularly in France, where 53% of consumers prefer voice to resolve complex problems or benefit from personalized support. A telephone call is often perceived as more direct and faster than a written exchange, which can suffer from delays or misunderstandings. 2. Dialogg.ai : an innovation powered by Nixxis This summer, Nixxis unveiled dialogg.ai, an intelligent chatbot designed to automate written interactions while maintaining a fluid and intuitive approach. Dialogg.ai is also capable of offering personalized recommendations, thus facilitating cross-selling and optimizing the customer experience. The benefits of dialogg.ai include: Saves time: recurring requests are processed instantly, without human intervention (unless this is really necessary or at the request of the contact). Improved productivity: your agents can focus on strategic, high-value-added tasks, rather than dwelling on responses that can be automated. An enriched customer experience: each request is quickly directed to the best solution or resource available. 3. AI-human synergy for efficient customer service Far from being an opposition, collaboration between humans and AI makes up the future of customer relations. At Nixxis, we firmly believe that AI and humans are complementary. By automating written channels, your teams refocus on irreplaceable and purely human skills: listening, empathy and resolving problems over the phone. 4. Want to try dialogg.ai? 4. Want to trydialogg.ai? Don’t wait any longer to test the capabilities of our chatbot. Contact us today for a live demo or visit our site for more information. Did you know that AI plays a major role in crisis management? View article View article Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us Recent articles

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Using AI: 5 mistakes to absolutely avoid!

3 April 2024 No Comments

< Return to blog < Return to blog A complete lack of strategy Neglected data Non-existent control Teams left to their own devices Succumbing to an addiction Conclusion Artificial intelligence (AI) has the potential to profoundly transform the way your business operates, but its integration requires a strategic and thoughtful approach. It is crucial to avoid some common mistakes that could compromise the success of its use. In this article, we will look at the 5 mistakes to avoid at all costs when integrating AI into your company. 1. A complete lack of strategy Well, you’re heading straight into the wall! Rushing headlong is clearly not the best approach. However, this is a very common error in the field. Although AI is easily accessible, when it comes to integrating it into your activity, the stakes are very real, as much as the financial cost. You must necessarily think about why you want to integrate it and who the users would be. Is it a technical or business team? Do you want to integrate AI to improve your turnover, your customer satisfaction or even save time? It’s not just about following the trend, it’s imperative to identify areas where it can actually create value. 2. Neglected data AI and its ability to respond in a relevant manner to your problems relies on the data sets that you transmit to it. Poor quality data will inevitably lead to unreliable or downright bad results. Underestimating the importance of data cleaning and preparation can compromise algorithm performance. You will certainly save time when launching your activity, but will lose much more time when it comes to resuming erroneous results… It is therefore essential to devote the necessary time to preparing the files and data that will feed your AI to guarantee accurate and relevant results. 3. Non-existent control A crucial error consists of ignoring the “configurations” part of the AI: whether it is the prompting work, that is to say the instructions that you will give to your AI assistant or the checks and adjustments made once the solution is in place. We know well that configuring an AI is not an easy thing. However, it is a very important step that must be carried out with the greatest professionalism. You must ensure that the decision-making processes of the algorithms are understandable and at the same time as accurate as possible. The more detailed the prompt, the more structured and relevant the responses provided by the AI ​​will be. This should not, however, exclude control work. Supervision of the elements produced by AI must be regular and followed by necessary updates and adjustments. Ignoring these aspects can have very negative consequences, both in terms of customer satisfaction and also in terms of brand image. 4. Teams left to their own devices “My teams are competent and do not need any training.” We don’t doubt their skills, but AI is a powerful technology and one that evolves extremely quickly, much more than any other software in general use. It is therefore necessary to explain to your employees how AI works and to train them in its effective use. Successful adoption of AI involves collaboration between technical and business teams. Once all stakeholders are on board with the project, it is crucial to invest in training to ensure that your business will get the most out of AI and that your investments will quickly pay off. To review our webinar on the Ai-senhower matrix (in French) To review our webinar on the Ai-senhower matrix (in French) Click here! Click here! 5. Succumbing to an addiction “Artificial Intelligence is great, I don’t need to do anything anymore! » What a mistake and by far the worst! Although AI automates many tasks, your employees still play a major role in controlling and tracking the responses provided. Do not take as absolute truth what AI dictates to you and do not be dependent on these technologies. In the worst case, dependence on AI causes a total lack of reflection in humans who must nevertheless be able to maintain control over critical decisions and not let the AI ​​operate autonomously. You will have to find a happy medium between human and technology, as we do through our range of AI solutions: dialogg.ai which provides you with the necessary elements to boost your customer interactions while keeping humans at the heart of the processes. 6. Conclusion In conclusion, the use of AI can bring significant benefits to businesses, but avoiding these common mistakes is essential to ensure successful integration. By understanding each, you can maximize the benefits of AI while minimizing the risks. A thoughtful approach is the key to taking full advantage of this revolutionary technology. To learn more about your AI-enriched omnichannel strategy To learn more about your AI-enriched omnichannel strategy Click here! Click here! Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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Everything you need to know about chatbots!

22 February 2024 No Comments

< Return to blog < Return to blog Which chatbot should I use for my customer service? Is there a chatbot specific to my activity? How can it help my advisors improve their performance? These are a myriad of questions you should ask yourself when the idea of ​​integrating a chatbot into your customer service or contact center arises. Luckily for you, Nixxis recently took stock of all these issues. Find out what it’s all about here: The practical guide to the chatbot! What is a chatbot? What does that allow me to do? We tell you everything! A “chat-bot” Yes, it is above all a small tool which allows you to automatically provide a response via a “chat” to the requester, without the need for any human intervention, hence the robotic side. 3 types of chatbots The most common chatbots in customer services are either based on rules, on statistical models or, for the most recent, on machine learning. The last one is of course the most precise when it has to provide a response to the customer. Features at a glance A chatbot provides a set of 4 main functionalities. Above all, it allows you to answer questions, provide additional information according to customer requests, collect valuable data that can be reused by your salespeople and finally automate the time-consuming tasks of your advisors. Which sectors use it the most? Obviously, nearly 78% of customer services in any sector use a chatbot, while the remaining 22% prefer more traditional methods (email & telephone). We find chatbots more and more in the health sector, telcos or even e-commerce and the banking sector to a lesser extent. In summary Chatbots are very useful for creating a new user and customer experience and being able to lighten the workload of advisors in providing answers and processing requests, in general. Are you still hesitant to integrate it into your customer service? We’ve created the ultimate infographic to transparently show you the pros and cons of using it in your business. Find it here Previous slide Next slide Previous slide Next slide Do you know that we also participated at the Western Customer Relations Show? Relive the highlights in pictures Share this content on your favorite networks! Facebook Email LinkedIn Interested in our solutions? Contact us for more information! Recent articles

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