From predictive to power, how does Nixxis' dialer improve your performance?
- Predictive dialer: arguably the best way to dial
- Power dialer: maximize the productivity of your telesales agents
- Limited power: more controlled performance
- Progressive dialer: quality above all
- Preview mode: Prepare your calls to maximize conversions
- Callbacks-only mode: optimize your sales follow-up
- Agentless mode: complete automation for your mass campaigns
- Workflow mode: automate your conversational scenarios
- Additional tools
- How to choose the right mode for your objectives?
Choosing the right dialing method is a key factor in the success of your outbound calling campaigns. Our telephony solution’s dialer offers a full range of modes adapted to every operational situation, allowing you to maximize the productivity and reachability of your call center agents.
Each dialer mode addresses a specific need and adapts to the constraints of your call center. From the intelligence of predictive dialers to the power of dialer power, and including greater control with preview or progressive dialing, discover how to optimize your sales results using the different dialing modes we offer at Nixxis.
1. Predictive dialer: arguably the best dialing method
The predictive dialer represents the culmination of automated calling technologies and is one of Nixxis’ flagship features. It analyzes your business variables in real time to automatically adjust dialing and maximize agent productivity, while minimizing abandonment rates.
Why trust our intelligent algorithm?
- Minimize abandoned calls,
- Increase the rate of substantiated contacts,
- Optimize the occupancy rate of your agents.
Your operators benefit from a smooth, controlled call flow. As a result, productivity gains are significant. You can see up to a 20% increase in the number of useful calls per agent. This mode excels particularly well for sales prospecting campaigns. It can also be used in debt collection, where agents need to manage high volumes, while guaranteeing a minimum first-call resolution rate. Depending on requirements, collection professionals can alternate between progressive mode, to ensure that no established communication is lost, and preview mode, enabling the agent to preview the file before the call.
2. Power dialer: maximize the productivity of your telesales agents
Unlike predictive dialers, power dialers don’t try to anticipate agent availability. They dial a large number of lines simultaneously and distribute answered calls to available agents. If no agent is available when the caller answers, the system can play an automated hold message followed by hold music to keep them on hold.
The power dialer concept is simple: dialing as many records as possible to maximize the volume of calls handled by your agents. This method significantly increases productivity, but can sometimes come at the expense of call quality. The abandonment rate can easily skyrocket if you opt for too high a multiplier, and the potential for nuisance should be considered in your strategy.
Compliance with regulations, such as the timetable frequency decree (Naegelen Law), must be strictly integrated.
With Nixxis’ dialer, these risks are controlled. Our software allows for precise configuration to ensure regulatory compliance. For example, the numbering of a record can be limited to 4 attempts over a rolling 30-day period; beyond that, it will be automatically blocked.
What types of businesses is the power dialer suitable for?
The power dialer is particularly well-suited to businesses conducting sales or reactivation campaigns with high call volumes, where productivity takes precedence over quality. It’s the ideal mode for maximizing the number of interactions handled by your agents.
3. Limited power: more controlled performance
The limited power mode offers a more respectful and controlled version of the dialer power for more demanding environments. This solution imposes strict limitations on the ratio of simultaneous calls. It incorporates safety thresholds according to your specific constraints.
Thanks to a predefined maximum abandonment rate, the system automatically slows down dialing if established thresholds are exceeded.
Limited power allows you to manage your activities more responsibly. This solution offers an ideal transition for organizations looking to streamline their prospecting activities. You benefit from the advantages of automation while maintaining control over your operations.
The limited power dialer is the preferred choice for starting out in prospecting with intermediate call volumes.
4. Progressive dialer: quality above all
The progressive mode adopts a methodical approach, ideal for onboarding new agents and ensuring quality control. The system operates using sequential dialing, initiating only one call at a time per agent. It systematically waits until an agent is fully available before initiating the next contact. Environments subject to strict regulatory constraints find it a reliable ally.
The progressive dialer is particularly well-suited for training new call center agents. Thanks to its controlled pace, it allows them to familiarize themselves with the tools and scripts without the pressure of an excessive call volume. This pedagogical approach promotes a gradual and secure skills development process.
It also ensures that each contact will be properly transferred to an agent.
This mode is essential for personalized loyalty campaigns or high value calls.
5. Preview mode: Prepare your calls to maximize conversions
The preview mode allows your agents to view all available information about a contact just before initiating the call. This preparation promotes a personalized approach from the very first interactions and significantly reduces stress for call center agents.
This approach ensures that each contact receives individual attention. This personalization maximizes the chances of success in high-stakes commercial interactions and guarantees an impeccable customer experience.
By offering better upstream knowledge of the customer, the preview mode improves conversion rates: exchanges become more relevant and the message can be naturally adapted to the specifics of each interlocutor.
This gives your agents the time they need to prepare for each call. The pop-up contact information feature, available from the Nixxis Starter edition, automatically provides agents with all the essential information they need to know about the customer before making contact.
The result?
- A personalized approach,
- Better quality conversations,
- Optimized conversion rates.
Preview mode is particularly recommended for:
- The sale of complex technical products,
- High-end customer services, where personalization is key,
- The recovery of sensitive debts, requiring a delicate approach.
6. Callbacks-only mode: optimize your sales follow-up
The callbacks mode is specifically designed to optimize the management of scheduled callbacks and ensure that no opportunity is missed.
This mode proves particularly relevant at the end of a campaign, for lead follow-up and sales reactivation. Let’s take a concrete example: after working on a prospect list for a month in predictive or power mode, the main list has been used, but agents have been able to schedule callbacks for certain promising leads. Rather than losing these opportunities, you simply create a new activity with the same list, configured in callbacks-only mode. The system then runs in the background, automatically triggering the numbering of the leads to be called back at the precise time specified by the agent.
7. Agentless mode: complete automation for your mass campaigns
Fully automated, the agentless mode takes care of the contact process, from numbering the records to processing the responses, without any direct human intervention.
The operation is simple: the system broadcasts customizable pre-recorded messages or collects responses from contacts via a reverse IVR.
This method is particularly effective for automated lead generation or sales prospecting. Qualified prospects are identified without human intervention and transferred to a traditional sales process where competent sales teams take over for appointment scheduling or closing the sale.
Agentless communication is also emerging as the ideal solution for mass information campaigns: large-scale surveys, reminders, notifications, and automated polls. Its ability to handle virtually unlimited volumes, without the associated direct personnel costs, makes it a powerful tool for quickly reaching a broad audience.
8. Workflow mode: automate your conversational scenarios
The workflow mode allows you to configure and schedule the sending of SMS, emails or chat messages according to defined conditions.
For example, you can configure a scenario where if a contact doesn’t answer a call on a given date, an email is automatically sent to them two days later. Emails can be tailored to the chosen channel and the context of the interaction, ensuring that each contact receives relevant and personalized communication.
The conditions can be simple or combined: date and time of a call, no response, results of a form or previous message, etc. This allows you to maintain contact with your customers or prospects in an automated way, without losing relevance or personalization.
The Workflow mode also ensures consistent and structured follow-up, scheduling reminders based on the contact’s interest or behavior. For example: sending an SMS after a missed call, following up by email if no response is received, or triggering a chat message for contacts who are active online.
This feature is particularly useful for:
- Customer follow-up after missed calls,
- Sending automated reminders,
- Multichannel follow-ups scheduled to improve contact responsiveness and satisfaction.
Find this mode in our Enterprise edition.
9. Additional tools
Manual dialer: absolute control for strategic contacts
Manual mode gives the operator complete control over dialing. It offers maximum flexibility, ideal for situations where each interaction must be carefully considered and tailored. This approach allows for meticulous preparation before each call. Special cases and complex situations can thus be handled precisely, without the pressure of automatically dialed calls. Each interaction is initiated intentionally by the agent at the time slots requested by the contact, for example.
The manual dialer is the natural choice for managing strategic accounts and VIP clients. It is particularly well-suited to complex business negotiations or sensitive disputes, where a diplomatic and tailored approach is essential.
Search mode: target the right contacts for your calling activities
Search mode allows agents to manually view and interact with the contact database.
In this case, it allows you to search for a specific record according to different criteria (name, telephone number, customer reference, etc.) for several use cases:
- Information update: The agent can complete or correct data that they may have omitted during a previous call
- Data verification: reviewing customer information before or after a phone call
- Manual recall: the ability to directly number an identified record, outside the automated flow of other modes
10. How to choose the mode that best suits your objectives?
With so many dialing methods available, it can be difficult to know where to begin. At Nixxis, we understand this. In fact, we’re among the few providers to offer so many dialing methods in our Enterprise plan, and our signature method (predictive dialing) is available even in our Starter plan!
The choice of the optimal mode is based on three main factors. On the one hand, call volumes and business objectives naturally lead to certain modes. On the other hand, regulatory constraints influence this strategic decision.
The third factor concerns the skills and experience of your teams. For high volumes with ambitious quantitative objectives, predictive dialers and power dialers are essential. If the goal is to find a balance between volume and quality, limited or progressive power dialers will be more suitable.
For strategic contacts requiring special expertise, manual or preview mode offers a personalized approach that maximizes the chances of success.
Operational excellence results from the judicious combination of these different methods. This flexible approach allows you to progressively transform your telephone operations and ensure continuous optimization of business performance, thanks to the richness and diversity of these numbering methods.
Andrew Verbrugghe
Marketing & Communications Manager – Nixxis France.
Expert in innovative marketing strategies, specializing in the latest digital trends and passionate about artificial intelligence. 🤖
Andrew Verbrugghe
Marketing & Communications Manager – Nixxis France.
Expert in innovative marketing strategies, specializing in the latest digital trends and passionate about artificial intelligence. 🤖
