This is the meeting not to be missed for customer relations professionals. Like every year, the Nixxis teams were present at the show to introduce you to our telephony and customer interaction management solutions. A little novelty for this year 2024, we had the opportunity to introduce you to dialogg.ai, our new offering of AI solutions which allows you to support your advisors in their activity by identifying, for example, the satisfaction or feeling of the contact in order to propose a speech adapted to the advisor, or even the commitment of actions that the advisor may have to carry out post-call, as well as speech-to-text transcription, useful for monitoring the exchange and recorded directly in the history of the customer file…

Luc Jacobs, our CEO, was able to present live our vision of the future of call centers through AI and the Ai-senhower Matrix during a Masterclass. In front of a packed room, we took great pleasure in presenting this theme which particularly interests us. If you were unable to attend, you can access the replay of our last webinar which includes some elements from the Masterclass.