Shurgard

A completely secure solution

Created in 1970 in the United States, Shurgard is a Belgian company, a self-service storage operator present in 7 European countries: France, Netherlands, Great Britain, Sweden, Germany, Belgium and Denmark. Its centers are secure and under video surveillance. The company emphasizes security, easy accessibility and customer service, thus meeting the varied storage needs of its private and professional customers.

Shurgard

A completely secure solution

Created in 1970 in the United States, Shurgard is a Belgian company, a self-service storage operator present in 7 European countries: France, Netherlands, Great Britain, Sweden, Germany, Belgium and Denmark. Its centers are secure and under video surveillance. The company emphasizes security, easy accessibility and customer service, thus meeting the varied storage needs of its private and professional customers.

Shurgard opened its first center in Europe in 1994 in Belgium. The company is listed on the Brussels Stock Exchange on October 15, 2018. In May 2020, the company carried out an external growth operation in France and acquired 2 Flexistockage sites in the Paris region. A second operation took place in Germany the same year with 4 sites in Munich with Zeitlager.

In 2021, Shurgard makes 2 other acquisitions in London: CitySpace Self Storage and A&A Self Storage, which adds 5 additional storage centers to its portfolio. Shurgard buys a center from CityStore Self Storage in May 2022.

Workforce: 645 people (2018)

With 267 storage centers: European leader in self-storage

Turnover: 335 million euros (2022)

“We are a growing company and security is a major element for us. We wanted a solution hosted under ISO27001 that was able to easily integrate with our operational management software that we developed entirely in-house. In just a few iterations and over 3 weeks, Nixxis provided us with a reliable and tailor-made solution. »

Goals

Shurgard achieves great results with Nixxis Contact Suite

Shurgard could not afford to skimp on the security of their call center solution and had to quickly integrate a new solution to replace the old one in just a few weeks. As their storage center is managed automatically, each customer contact from the first information call to the payment reminder had to be of impeccable quality. Continued European growth is now guaranteed and will continue for many years to come.

18% increase in voice quality

99.99% reliability under ISO27001

3 weeks between the 1st meeting and go-live

Shurgard achieves great results with Nixxis Contact Suite

Shurgard could not afford to skimp on the security of their call center solution and had to quickly integrate a new solution to replace the old one in just a few weeks. As their storage center is managed automatically, each customer contact from the first information call to the payment reminder had to be of impeccable quality. Continued European growth is now guaranteed and will continue for many years to come.

18% increase in voice quality

99.99% reliability under ISO27001

3 weeks between the 1st meeting and go-live

+ Over 150 call centers place their trust in us!

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