Customer testimonial: Webhelp

Reliability and simplicity: Providing high quality customer service for Webhelp

Webhelp in a few figures

Exists since June 2000

Present in 36 countries

60,000 employees

Their goals

Webhelp, a market leader in customer interaction, needed a reliable and efficient solution to ensure good quality of service and solid customer satisfaction. The previous solution lacked reliability and was not user-friendly for agents. They turned to Nixxis for an intuitive, easy-to-use solution to solve these problems and provide better quality of service, enabling Webhelp to ensure customer satisfaction and maintain its reputation as a leading provider. .

Webhelp has achieved excellent results

Nixxis Contact Suite has aided Webhelp’s operations, streamlining inbound flows and increasing agent productivity while maintaining high quality. With predictive dialing and seamless multi-site collaboration, agents can work together on the same campaigns. As a result, Webhelp has seen a significant improvement in the quality of its customer service, making it a leading provider in the industry.

+25% agent productivity

Perfect multisite collaboration allows agents to work together on campaigns.

Better customer satisfaction

Better call handling + faster response = happy customers

Multisite implementation

Rapid deployment to over 90 enterprise sites worldwide

Webhelp testimonial

We wanted a powerful and reliable solution that was open enough to adapt to the needs of our different customers. Whether in the field of customer service or debt collection, Nixxis allows us to use a professional tool that allows Webhelp to maintain its reputation as a market leader.

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