B-Connected
Our strategy is always to create the best approach for the client with the best smart solutions.
B-Connected is constantly looking for powerful and intelligent technological tools to remain competitive in its sector. Their old solution was sorely lacking in modernity, and the flexibility and optimization of agents’ work were being felt. In continuous growth since its creation, B-Connected had to opt for a more modern and innovative solution to stay on the upslope.
B-Connected
Our strategy is always to create the best approach for the client with the best smart solutions.
B-Connected is constantly looking for powerful and intelligent technological tools to remain competitive in its sector. Their old solution was sorely lacking in modernity, and the flexibility and optimization of agents’ work were being felt. In continuous growth since its creation, B-Connected had to opt for a more modern and innovative solution to stay on the upslope.
Exists since 1999
Multidimensional customer base
956 employees
Thanks to the automation of Nixxis Contat Suite, we are less dependent on human intervention. During this time, the agent is busy on higher value-added tasks and is more efficient in his tasks. Productivity per agent is significantly increased. Campaigns in production are always on top. All chats, emails, social networks and voice calls are routed to the right person without any human intervention. Nixxis Contact Suite does almost everything on its own.
Problems encountered
- Lack of flexibility
- Lack of modernity
- Lack of profitability
B-Connected Achieves Great Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected has completely overhauled its workforce management and optimized the time of its agents thanks to the omnichannel digital tool of the solution. Including partnerships with telecommunications providers, financial institutions, entities in energy, press companies, or even institutions government, each segment can be assigned to qualified agents, even in multi-site and hybrid work.
Continuous growth
Increased agent performance by 20%
Better assisted notoriety
A solution to COPC standards
B-Connected Achieves Great Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected has completely overhauled its workforce management and optimized the time of its agents thanks to the omnichannel digital tool of the solution. Including partnerships with telecommunications providers, financial institutions, entities in energy, press companies, or even institutions government, each segment can be assigned to qualified agents, even in multi-site and hybrid work.
Continuous growth
Increased agent productivity by 20%
A solution to COPC standards
Better assisted notoriety
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