B-Connected
Our strategy is always to create the best approach for the client with the best smart solutions.
B-Connected is constantly looking for powerful and intelligent technological tools to remain competitive in its sector. Their old solution was sorely lacking in modernity, and the flexibility and optimization of the agents’ work was felt. In continuous growth since sa creation, B-Connected had to opt for a more modern and innovative solution to stay on the upslope.
B-Connected
Our strategy is always to create the best approach for the client with the best smart solutions.
B-Connected is constantly looking for powerful and intelligent technological tools to remain competitive in its sector. Their old solution was sorely lacking in modernity, and the flexibility and optimization of the agents’ work was felt. In continuous growth since its creation, B-Connected had to opt for a more modern and innovative solution to stay on the upslope.
Exists since 1999
Multidimensional customer base
956 employees
Nixxis Contact Suite, thanks to its technology, can easily work automatically. Less human intervention is needed. The agent is always busy, more efficient which therefore means more revenue per agent. Campaigns in production are always on top. All chats, emails, social networks and voice calls are routed to the right person without any human intervention. Nixxis Contact Suite does almost everything.
Goals
- Lack of flexibility
- Lack of modernity
- Lack of profitability
B-Connected Achieves Great Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected has completely overhauled its workforce management and optimized the time of its agents thanks to the omnichannel digital tool of the solution. Including partnerships with telecommunications providers, financial institutions, entities in the energy, press companies, or even institutions government, each segment can be assigned to qualified agents, even in multi-site and hybrid work.
Continuous growth
20% increase in agent performance
Better assisted notoriety
A solution to COPC standards
B-Connected Achieves Great Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected has completely overhauled its workforce management and optimizedé the time of its agents thanks to the omnichannel digital tool of the solution.Including partnerships with telecommunications providers, financial institutions, entities in theenergy,press companies, or even institutions government, each segment can be assigned to qualified agents, even in multi-site and hybrid work.
Continuous growth
20% increase in agent productivity
a solution to COPC standards
better assisted notoriety
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