CECIPHONE
Our strategy is always to create the best approach for the client with the best smart solutions.
Adapted company, Ceciphone was created both to allow people with disabilities to work in an adapted environment but also to offer an efficient and innovative teleoperator service. The company therefore had to find contact center software that could be customized and adapted to the needs of the company and its agents. A modular, autonomous and accessible solution was needed.
80% of employees with disabilities
Subsidized by UNADEV (National Union for Aid to the Blind and Visually Impaired)
60% hybrid work
“It is preferable to do everything we can to help a person with a disability, with a certain mobility and all the necessary mental elements, to work. Because when we work, we feel better about ourselves, we feel better about ourselves and we can make plans. A priority was to find software that was a priori open to accessibility.”
Problems encountered
- Lack of adaptability
- Lack of workforce control
- A not very innovative solution
Ceciphone Achieves Great Results with Nixxis Contact Suite
Thanks to its adaptability and flexibility, Nixxis Contact Suite has enabled Ceciphone to integrate tailor-made contact center software for its employees. Thus a voice synthesis Jaws is a braille display for scripts has been integrated to the solution to facilitatet for the visually impaired. Ceciphone can count on perfect synchronization of data and voice, with instant supervision of teleoperators even when telecommuting.
Text-to-speech integration
Integration of a braille display
Instant monitoring
Remote operability
Ceciphone Achieves Great Results with Nixxis Contact Suite
Thanks to its adaptability and flexibility, Nixxis Contact Suite has enabled Ceciphone to integrate tailor-made contact center software for its employees. Thus a voice synthesis Jaws is a braille display for scripts has been integrated to the solution to facilitatet for the visually impaired. Ceciphone can count on perfect synchronization of data and voice, with instant supervision of teleoperators even when telecommuting.