Salt
Like one of operators telecom operators in Switzerland, Salt needed a contact center solution that could handle the high volume of inbound and outbound calls and ensure perfect coordination between its agents. Its customer support was to be improved with a solution that allowed ae integration with existing internal tools.
Exists since 1999
684 employees
Turnover of €971 million
Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021
Goals
- Low single call resolution rate
- Lack of reliability
- Lack of flexibility with other internal tools
Salt Achieves Great Results with Nixxis Contact Suite
Thanks to contact center software fully aligned with internal processes and tools, Salt has succeeded in improving both customer support and agent productivity. Fromsincethe company was rankede as the third-largest mobile operator in Switzerland..