Nixxis | Customer case

CECIPHONE

Our strategy is always to create the best approach for the client with the best smart solutions.

Adapted company, Ceciphone was created both to allow people with disabilities to work in an adapted environment but also to offer an efficient and innovative teleoperator service. The company therefore had to find contact center software that could be customized and adapted to the needs of the company and its agents. We needed a modular solution, very free and accessible.

80% of employees with disabilities

Subsidized by UNADEV (National Union for Aid to the Blind and Visually Impaired)

60% hybrid work

It's best to do whatever you can to help a person with a disability, with some mobility and all the mental elements, to work. Because when you work, you are better in your skin, you are better in your head and you can make plans. A priority was to find a priori software open to accessibility. Jean-Michel Campagne, Director of Ceciphone

Jean-Michel Campagne, Ceciphone CEO

Goals

Ceciphone achieves great results with Nixxis Contact Suite

Thanks to its adaptability and flexibility, Nixxis Contact Suite has enabled Ceciphone to integrate tailor-made contact center software for its employees. Thus a voice synthesis Jawset, a braille display for scripts, has been integrated to the solution to facilitate the work of the visually impaired. So, Ceciphone can count on perfect synchronization of data and voice data with the possibility of instantaneous supervision on teleoperators, even when they are teleworking.

Text-to-speech integration

Integration of a braille display

Instant monitoring

Remote operability

Ceciphone Achieves Great Results with Nixxis Contact Suite

Thanks to its adaptability and flexibility, Nixxis Contact Suite has enabled Ceciphone to integrate tailor-made contact center software for its employees. Thus a voice synthesis Jawset a braille display for scripts has been integrated to the solution to facilitateer the work of the visually impaired. So, Ceciphone can count on perfect synchronization of data and voice data with the possibility of instantaneous supervision on teleoperators, even when they are teleworking.