WEBHELP
Ensure a good quality of services and rely on solid customer satisfaction
The previous solution lacked reliability in its execution, yet essential for a market leader in the field of customer interaction such as Webhelp. It is important to be able to ensure a good quality of services and rely on solid customer satisfaction. In addition, it was important that the software be simple to use and intuitive for agents.
Exists since 2000
Represented in 36 countries
60 000 employees
“We wanted a powerful and reliable solution that was open enough to adapt to the needs of our various clients. Whether in customer service or debt collection, Nixxis allows us to use a professional tool that allows Webhelp to maintain its reputation as a market leader”
Objectives
- Lack of reliability
- Lack of analytical reporting
- Difficulty getting started
Webhelp achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite, Webhlep has managed to streamline incoming flows. With predictive numbering, the company has increased agent productivity without compromising quality. In addition, even if teams operate in a multi-site environment, they can easily work together on the same campaigns and activities. The quality of customer service has increased significantly.
Better coordination of teams
Increase in staff productivity
Implementation of the solution for 90 company sites
An excellent ROI
Webhelp achieve great results using Nixxis Contact Suite
Thanks to Nixxis Contact Suite, Webhlep has managed to streamline incoming flows. With predictive numbering, the company has increased agent productivity without compromising quality. In addition, even if teams operate in a multi-site environment, they can easily work together on the same campaigns and activities. The quality of customer service has increased significantly.
Better coordination of teams
Increase in staff productivity
Implementation of the solution for 90 company sites
An excellent ROI
More customer stories
More customer stories