Customer testimonial: Webhelp
Reliability and simplicity: Providing high quality customer service for Webhelp
Webhelp in a few figures
Exists since June 2000
Present in 36 countries
60,000 employees
Their goals
Webhelp, a market leader in customer interaction, needed a reliable and efficient solution to ensure good quality of service and solid customer satisfaction. The previous solution lacked reliability and was not user-friendly for agents. They turned to Nixxis for an intuitive, easy-to-use solution to solve these problems and provide better quality of service, enabling Webhelp to ensure customer satisfaction and maintain its reputation as a leading provider. .
Webhelp has achieved excellent results
Nixxis Contact Suite has aided Webhelp’s operations, streamlining inbound flows and increasing agent productivity while maintaining high quality. With predictive dialing and seamless multi-site collaboration, agents can work together on the same campaigns. As a result, Webhelp has seen a significant improvement in the quality of its customer service, making it a leading provider in the industry.
+25% agent productivity
Perfect multisite collaboration allows agents to work together on campaigns.
Better customer satisfaction
Better call handling + faster response = happy customers
Multisite implementation
Rapid deployment to over 90 enterprise sites worldwide
Webhelp testimonial
We wanted a powerful and reliable solution that was open enough to adapt to the needs of our different customers. Whether in the field of customer service or debt collection, Nixxis allows us to use a professional tool that allows Webhelp to maintain its reputation as a market leader.
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