Help on Call
Specialist in the field of call centers, Help on Call generates a lot of inbound flows, in particular by having customers in the field of technical support or after-sales service. Ex-Avaya users, the solution had to evolve, be more modern with support efficient and lower cost.
Help on Call
Specialist in the field of call centers, Help on Call generates a lot of inbound flows, in particular by having customers in the field of technical support or after-sales service. Ex-Avaya users, the solution had to evolve, be more modern with support efficient and lower cost.
80% of staff working remotely
100 employees
50 million turnover
“Once it starts and it's running, it's running! The work is done for 10 and 15 years. One of the strong points for me of the solution is the omnichannel nature and that covers a lot of things. As the technical director would say, we could even make a coffee with the tool. It's a solution, if you put it forward, you won't be stuck on a feature that doesn't exist. it’s super stable. All the Nixxis customers I present have never complained about the reliability of the solution. The agents like the interface and easily get used to the buttons, colors, etc. Training for agents takes just a minute”
Goals
- More reliability
- Efficient support 24/7
- Optimized value for money
Help on Call Achieves Great Results with Nixxis Contact Suite
Nixxis Contact Suite enabled Help on Call to guarantee the stability and real reliability of the tool. Moreover, the solution is compatible with many activities, and can be adapted, even in case of specific need. The omnichannel also provides a broader spectrum of customer relations with a strong and functional formula in all respects.
A solution that adapts to all customers
Express responsiveness from technical support
25% cost reduction
+30% number of calls made per day and per person
Help on Call Achieves Great Results with Nixxis Contact Suite
Nixxis Contact Suite enabled Help on Call to guarantee the stability and real reliability of the tool. Moreover, the solution is compatible with many activities, and can be adapted, even in case of specific need. The omnichannel also provides a broader spectrum of customer relations with a strong and functional formula in all respects.
