Help on Call
Specialized in the call center sector, Help on Call generates a lot of inbound traffic, particularly from customers in the technical support and after-sales service sectors. As former Avaya users, the solution had to evolve and become more modern, with efficient support and a lower cost
Help on Call
Specialized in the call center sector, Help on Call generates a lot of inbound traffic, particularly from customers in the technical support and after-sales service sectors. As former Avaya users, the solution had to evolve and become more modern, with efficient support
80% of staff working remotely
100 employees
50 million turnover
“Once it starts and it spins, it spins. The work is done for 10 and 15 years. One of the key points of the solution for me is omnichannel and it manages a lot of things. As the technical director would say, we could even make a coffee with the tool. It's a solution, if you put it forward, you won't be stuck on a feature that doesn't exist. it's super stable. That's it, one year, no problem, it stays there. All the Nixxis customers I represent have never complained about the reliability of the solution. Agents generally like the interface and get used to it easily, its buttons, its colors. A training for an agent is a minute flat »
Goals
- More reliability
- Efficient support 24/7
- Optimized value for money
Help on Call Achieves Great Results with Nixxis Contact Suite
Nixxis Contact Suite a enabled Help on Call to guarantee the stability and real reliability of the tool. Moreover, the solution is compatible with many activities, and can be adapted, even in case of specific need. Theomnichannel also provides a broader spectrum of customer relations with a strong and functional formula on all points.
A solution that adapts to all customers
Express responsiveness from technical support
25% cost reduction
30% number of calls made per day and per person
Help on Call Achieves Great Results with Nixxis Contact Suite
Already part ofIntrum internal tools for manys yearssthe company recently opted for the Cloud version of Nixxis Contact Suite for greater agility. This enabled the company to better manage its flows and channels, on several sites at the same time and on an international scale.
A solution that can be adapted to all customers
Express responsiveness from technical support
30% number of calls made per day and per person
25% cost reduction
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