Nixxis Contact Suite

Omnichannel call center software

A 360-degree view of your customers’ engagement

Find out how Nixxis can help you build a holistic omnichannel customer experience. Our all-in-one solution lets you interact with your customers across all communication channels: telephone, SMS, video and live chat, Whatsapp, e-mail and social networks.

With Nixxis Contact Suite, benefit from stable AI technology and ergonomic interfaces to monitor data in real time. Your employees can manage multiple sessions on different channels, meeting the needs of many customers simultaneously. Improve your productivity while ensuring optimal customer engagement.

Nixxis Contact Suite

Omnichannel call center software

A 360-degree view of your customers’ engagement

Find out how Nixxis can help you build a holistic omnichannel customer experience. Our all-in-one solution lets you interact with your customers across all communication channels: telephone, SMS, video and live chat, Whatsapp, e-mail and social networks.

With Nixxis Contact Suite, benefit from stable AI technology and ergonomic interfaces to monitor data in real time. Your employees can manage multiple sessions on different channels, meeting the needs of many customers simultaneously. Improve your productivity while ensuring optimal customer engagement.

Nixxis Contact Suite

Call center software omnichannel

A 360-degree view of your customers’ engagement

Find out how Nixxis can help you build a holistic omnichannel customer experience. Our all-in-one solution lets you interact with your customers across all communication channels: telephone, SMS, video and live chat, Whatsapp, e-mail and social networks.

With Nixxis Contact Suite, benefit from stable AI technology and ergonomic interfaces to monitor data in real time. Your employees can manage multiple sessions on different channels, meeting the needs of many customers simultaneously. Improve your productivity while ensuring optimal customer engagement.

Create personalized customer experiences across multiple channels

With Nixxis’ comprehensive omnichannel call center software, manage different customer interactions simultaneously and across multiple channels. Available in the cloud or on site.

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Integration

Our AI merges with your communication channels and CRM to help your agents identify customers at any stage of interaction within your organization, so they can respond quickly and effectively.

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Media blending

The fusion of voice, chat, email and social networks enables agents to increase productivity while ensuring a seamless customer engagement process across all communication channels.

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Mass whatsapp campaigns

Nixxis Contact Suite is the only omnichannel contact center software with which you can send mass WhatsApp campaigns.

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Handle all your customer interactions simultaneously

The call center agent’s multimedia interface enables him or her to handle different customer interactions simultaneously and via multiple channels. The agent can then move freely from one session to another. Current contact status is displayed intuitively, including contact information and history of previous interactions. Through this interface, the agent accesses the scripting tool or any other software (CRM, ERC, etc.) and customized applications.

Handle all your customer interactions simultaneously

The call center agent’s multimedia interface enables him or her to handle different customer interactions simultaneously and via multiple channels. The agent can then move freely from one session to another. The interface provides a set of toolbars to manage all multimedia activities. These toolbars can be customized to suit the agent’s needs. Current contact status is displayed intuitively, including contact information and history of previous interactions. Through this interface, the agent accesses the scripting tool or any other software (CRM, ERC, etc.) and customized applications.

Tableaux de bord statistiques en direct pour centre d'appel

Leverage live data to create excellent CX

Get real-time data and optimize your productivity, even on the move. See live which agents are available, which calls are being handled, completed, queued and much more. Take advantage of our advanced speech-to-text technology, we can reduce recordings to specific words or even emotional intentions!

Leverage live data to create excellent CX

Get real-time data and optimize your productivity, even on the move. See live which agents are available, which calls are being handled, completed, queued and much more. Take advantage of our advanced speech-to-text technology, we can reduce recordings to specific words or even emotional intentions!

Seamless integration with your current tools and solution

Personalize your customer interaction process with a call center solution that integrates with your customer relationship management software to best meet customer expectations.

Furthermore, Nixxis can be integrated with your other favorite software!

Seamless integration with your current tools and solution

Personalize your customer interaction process with a call center solution that integrates with your CRM software to meet customer expectations.

Create unique experiences for your customers, including smooth interactions, tailored inbound scripts and improved customer support.

What’s more, you may already have a piece of software but want to adopt another that has different features to help you.

+ Over 150 call centers place their trust in us

They use Nixxis Contact Suite

We wanted to increase the level of customer satisfaction and needed an optimized software to ensure an even more responsive customer support service. Thanks to Nixxis, we were able to have a 360° view of our customers and, ultimately, improve the company's image. Nixxis provided a stable solution that met all of our requirements and automated operations to maintain a competitive advantage.

Axa Assistance

The campaigns are then organized by customer, then in activity by language. lntrum Justitia organizes its staff to maximize results. An integration between Nixxis and the customer's CRM for processing unsuccessful calls is detected by Nixxis via SOLServer and Oracle procedures. It allows the automation of the processing of these files without human intervention. A significant time saving for the agents and the progress of the files for the customer!

Intrum

Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021

Salt

Industry-specific solutions

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