WORLDLINE
En 2017, a major interruption due to a severe technical problem paralyzed all retailers users of Worldline around the world and a createdé widespread discontent. This is why Worldline was in urgent need of a highly reliable tool, easy to manage easy to manage internationally, and perfectly compatible with its internal tools. What’s more, as the market leader, Worldline needed to adapt a solution that was open to future digital developments.
WORLDLINE
In 2017, a major interruption due to a severe technical problem paralyzed all retailers users of Worldline around the world and a created widespread discontent. This is why Worldline was in urgent need of a highly reliable tool, easy to manage internationally, and perfectly compatible with its internal tools. What’s more, as the market leader, Worldline needed to adapt a solution that was open to future digital developments.
Exists since 1974
World leader in Merchant Services
20,000 employees
It is important for us to serve our Merchant Customers as best as possible because every minute lost through the fault of their payment terminals means millions of euros that do not fit in their cash drawer. So we wanted a powerful and reliable solution. Nixxis allows us to use a professional tool that allows Worldline to maintain its reputation as a European leader.
Goals
- Serious technical disruptions
- Lack of reliability
- Compatibility with other tools
Worldline achieves excellent results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, Worldline has successfully rationalized the incoming flows. Thanks to predictive dialing, the company has increased agent productivity without compromising quality. Moreover, even if the teams are working multisite, they can easily work together on the same campaigns and activities. The quality of customer service has significantly improved.
60% increase in satisfaction and quality score
A turnover of 4.8 billion euros
A perfect symbiosis with the Salesforce tools
Complete reporting for global control
Worldline achieves excellent results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, Webhlep a succeeded à rationalize the inbound flows. Thanks to predictive dialing, the company has increased agent productivity without compromising quality. Moreover, even if the teams workingt multisitethey can easily work together on the same campaigns and activities. The quality of customer service à significantly improved.
