B-Connected
Our strategy is always to create the best approach for the client with the best smart solutions.
B-Connected is constantly on the lookout for smart, high-performance technological tools to remain competitive in its sector. Their previous solution was sorely lacking in modernity, and the flexibility and optimization of their agents’ work was suffering as a result. Growing steadily since itsa creation, B-Connected had to had to opt for a more modern, innovative solution to keep up with the times.
Exists since 1999
Multidimensional customer base
956 employees
Thanks to the automation of Nixxis Contat Suite, we are less dependent on human intervention. During this time, the agent is busy on higher value-added tasks and is more efficient in his tasks. Productivity per agent is significantly increased. Campaigns in production are always on top. All chats, emails, social networks and voice calls are routed to the right person without any human intervention. Nixxis Contact Suite does almost everything on its own.
Problems encountered
- Lack of flexibility
- Lack of modernity
- Lack of profitability
B-Connected Achieves Great Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected has completely overhauled its workforce management and optimizedé the time of its agents thanks to the omnichannel digital tool of the solution.Including partnerships with telecommunications providers, financial institutions, entities in theenergy,press companies, or even institutions government, each segment can be assigned to qualified agents, even in multi-site and hybrid work.
Continuous growth
Increased agent performance by 20%
Better assisted notoriety
A solution to COPC standards
B-Connected Achieves Great Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, B-Connected has completely overhauled its workforce management and optimizedé the time of its agents thanks to the omnichannel digital tool of the solution.Including partnerships with telecommunications providers, financial institutions, entities in theenergy,press companies, or even institutions government, each segment can be assigned to qualified agents, even in multi-site and hybrid work.