Knowledge transfer When cases are closed, we make sure the reason are known and provided and that the eventual knowledge is transferred to you to avoid future disruptions. Committed response and restoration targets Is it in 24/7 or 8/5 mode, we will always confirm reception of your requirements and make sure a response is given according to the required SLA’s. Remote diagnostics & log retrieval Our solution can be totally supported and maintained from remote operations by our engineers. No need of physical interventions. Specific Customer Care engineer When a ticket is open, a dedicated engineer will be responsible of closing it and proposing you a solution. He/she will also act as a gateway inside Nixxis for this case. Pro-active monitoring When required, we can take care of monitoring your machinery and making sure everything is under control.

Technical excellence We use proven processes that leverage expert planning and industry standards to deliver a technical solution tailored specifically to meet your business needs. Single point of contact for your project Nixxis Project Services help get your systems operational quickly and smoothly. Our project managers validate business objectives and translate them into clear requirements. Documented feedback We can help you leverage the full potential of your system, reach new performance levels, and improve quality. Pre-packaged solutions Ready-to-deploy solutions designed to target specific customer needs

Inbound DID’s (per DID) (*) – Lowest rate available Inbound SIP Trunk’s (per channel, minimum 10 channels) (*) – Lowest rate available Zone A: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Poland. Zone B: Australia, Canada, Israel, Mexico, United States, Virgin Islands (U.S.). Zone C: Argentina, Barhain, Brazil, Bulgaria, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Dominican Republic, El Salvador, Estonia, Georgia, Hong Kong, Hungary, Japan, Latvia, Lithuania, Malaysia, Malta, New Zealand, Panama, Peru, Poland, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, Turkey and World (inum). World: Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States, Venezuela, World (inum). Outbound (*) – Lowest rate available A number of outbound channels equal to 1.5 channels per agent is associated by default to each VoIP client account at Nixxis Telecom. In case you would like to increase the number of channels allocated to your account, you can order more at a cost of €5.00/additional channel. ASR : answer seizure ratio: The routing of your calls shall be done by respecting an answer seizure ratio (ASR) of 25% below which you shall be billed with a surcharge of €2.00 for each 10,000 calls trials.

Contact center experience A solid understanding of contact centre principles and methodologies and their real-world application. Industry knowledge Extensive vertical industry experience in financial services, healthcare, retail, outsourcing, insurance, and more. Uncompromised auditing Our experts will tell you exactly what needs to be and can be done with People, Processes and Technology.

Increase your flexibility The Nixxis All-in-One Cloud solution gives your business greater agility and control. This will allow you to adjust resources more quickly to meet seasonality and growth needs. Rapid Deployment Operational in maximum 24 hours on our shared instances. Reduce your costs Nixxis Cloud gives you access to rich features with a limited down payment. Spend smarter and pay as you go. CRM Integration You can integrate Nixxis Cloud with your CRM or ERP. Your agents will have a 360 degree view of the history of customer interactions. Intelligent Routing Connect your customers with the best agents for their requests. Our routing uses specific rules based on language, skills, media and priorities. Quality Management Improve the quality of service in your contact center with several tools: phone call recording, chat, screen, etc.

CRM integration You can integrate Nixxis Contact Suite with your CRM or software package. This will give you an overview of all your customer interactions. Dialer Nixxis has implemented a very effective dialer. Recognised as best in class by the entire industry. You can choose from 10 dialling modes: progressive, predictive, reverse IVR, etc. Call recording Support your agents and improve the quality of your calls thanks to our conversation recording tool. Reporting Analyse your results, get better results by improving your service with our reporting tool. Script Editor Assist your agents with the best script editor on the market and reinforce your speeches. Track your performance Monitor and improve the performance of your campaigns and those of your agents in real time. This will make it easier for you to boost your sales.