When cases are closed, we make sure the reason are known and provided and that the eventual knowledge is transferred to you to avoid future disruptions.
Committed response and restoration targets
Is it in 24/7 or 8/5 mode, we will always confirm reception of your requirements and make sure a response is given according to the required SLA’s.
Remote diagnostics & log retrieval
Our solution can be totally supported and maintained from remote operations by our engineers. No need of physical interventions.
Specific Customer Care engineer
When a ticket is open, a dedicated engineer will be responsible of closing it and proposing you a solution. He/she will also act as a gateway inside Nixxis for this case.
When required, we can take care of monitoring your machinery and making sure everything is under control.