Inbound Calls

The first checkpoint towards customer success

Inbound calls at the heart of your customer interaction with a combination of human expertise coupled with maximum machine learning and intelligence. Learn how our Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) can help your organization achieve better results while boosting agents productivity on multiple campaigns. Make it easy for every customer to connect with your business across all channels (voice, digital or self service) and provide them with answers and support. Good experiences create loyal customers.

Seamless inbound Delivery

Personalize your customer journey by connecting them to the right agents across unified communication channels anywhere around the world.

Transform your customer and employee experience

Built-in technology with effortless software administration and configuration help employees have versatile control at their finger tips to deliver a better customer satisfaction across all platforms.

Achieving Client Satisfaction

Real time dashboards using pre defined business segments based on business needs enabling personalized routing across voice and digital channels. Resulting in optimized agent performance and high quality service.

Give your agents productivity a boost

Instinctive call distribution through automated segmentation with customer centric approach. Give agents access to multiple campaigns through intelligent data capture via CRM, IVR or EPR.

nixxis-solutions-inbound-calls-2

Merge your Contact Center with your CRM Software

Personalize your customer interaction process with a call center solution that blends with your Customer Relationship Management software to meet your customer expectations.

Data helps you know more about your customer journey, the channels of communication they use, the type of service they look for and they kind of interaction they have with your agents.

This will help you craft a more personalized customer experience which would include smooth interactions, tailor made inbound scripts and better customer support.

plus de solutions

Appels entrants

Un répondeur interactif
et une distribution automatique des appels

Appels sortants

Le meilleur dialer prédictif
sur le marché

Omnicanal

Une interface multimédia unifiée

Automatisation IA et chatbot

des algorithmes d’IA pour la résolution de problème

Analyse et rapports

des centaines d’options prédéfinies et des rapports personnalisables

Gestion des effectifs

Supervision, écoute, enregistrement et suivi