A specialist in the performance of customer relations centers through its consulting and training activity for agents, Telsi is also a supplier of technological solutions, which offers the Nixxis solution to its customers.
Mazen ABBOUD, CEO of Telsi
Telsi Achieves Proven Results with Nixxis Contact Suite
Thanks to Nixxis Contact Suite, Telsi enables its supervisors to establish perfect coordination of incoming flows in particular to clear workforce management and efficient workforce management, where each employee can be directed to the type of request for which for which they are best qualified.
Xefi Achieves Great Results with Nixxis Contact Suite
Nixxis is never addressed internally. This is the proof that the solution works and corresponds to the expected objectives. This has also allowed Xefi to quickly evolve on other projects. Today, the company is expanding and diversifying. It recruits hundreds of new employees thanks to the stability of its main activity, the contact center.