XEFI
IT specialist for small and medium-sized French businesses, Xefi places great importance to the quality of the tools made available to its agents. Needing to be effective quickly, a contact center solution must be simple and intuitive as soon as it is taken in hand but must also be reliable in all circumstances. Announcing wanting to overtake its rapidly, Nixxis is the most appropriate software to guarantee reliability.
XEFI
IT specialist for small and medium-sized French businesses, Xefi places great importance to the quality of the tools made available to its agents. Needing to be effective quickly, a contact center solution must be simple and intuitive as soon as it is taken in hand but must also be reliable in all circumstances. Announcing wanting to overtake its rapidly, Nixxis is the most appropriate software to guarantee reliability.
Created in 1997
1800 employees
300 Million Turnover
“The relationship we have with Nixxis is in line with the values we have with Xefi. We have three values that have built the group, which are still building it and which make it successful. It's the welcome, the speed, the commitment and we find that today at Nixxis. Reception, because we have a close relationship with the support. When needed, an advisor is there. He welcomes us with a smile. Speed, because we have never had a breakdown that lasted or blocked us in production, whereas we had breakdowns with internet operators that lasted longer. When they commit, it's done. We were never late. So it's really in line with our values, that's what makes the collaboration really good compared to others."
Goals
- Better connection with internal tools
- More stability
- More simplicity and ergonomics
Xefi Achieves Great Results with Nixxis Contact Suite
Nixxis is never addressed internally. This is the proof that the solution works and corresponds to the expected objectives. This has also allowed Xefi to quickly evolve on other projects. Today, the company is expanding and diversifying. It recruits hundreds of new employees thanks to the stability of its main activity, the contact center.
Reliability in all circumstances
New Core Features
24/7 Support
30% number of calls made per day and per person
Xefi Achieves Great Results with Nixxis Contact Suite
Nixxis is never addressed internally. This is the proof that the solution works and corresponds to the expected objectives. This has also allowed Xefi to quickly evolve on other projects. Today, the company is expanding and diversifying. It recruits hundreds of new employees thanks to the stability of its main activity, the contact center.
