Nixxis Contact Suite

The last generation of
virtual contact center solution.

Combining the latest generation of IP based unified communication with best-in-class industry exclusive functionalities, Nixxis Contact Suite helps you gain 15 to 20% productivity and profitability in your call centre compared to any other suite on the market.

  • Description

    Nixxis Contact Suite is the last generation unified contact center software solution. It transforms your call center operations giving a single, unified platform for a full breadth of customer contact capabilities for inbound, outbound, voice portal, Internet contact, multichannel self-service and proactive contact capabilities and collaboration functionality. NCS will enhance business processes throughout your organisation by incorporating some of the industry smartest functionalities like profit based routing, multi-wave campaigns or team overflow. It combines with the latest feature-rich, high-availability, next-generation IP communication platforms and exclusive Amazon based cloud services enabling you to benefit from the highest possible flexibility in service allocation combined with industry leading profitability and productivity components.

    Key differentiator

    • Native virtual multimedia approach
    • Channel interaction switching
    • Business process driven, no need for re-engineering
    • Multi-wave campaigns
    • Profit based routing & dialling
    • Team overflow
    • Optimized predictive dialler algorithms
    • Intelligent end of call list management
    • Business driven supervision
    • Ready during wrap-up possibility
    • Multiple active sessions
    • Switch between sessions
    • Entry-level & Advanced scripting tools

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  • Nixxis Contact Suite Brochure

    Nixxis Contact Suite Overview Datasheet