Customer testimonial: Parking Brussels
Find out how Nixxis Contact Suite helped Parking Brussels streamline its 12,000 monthly incbound calls.
326 employees
16,540 requests per month
Turnover of €64.3 million
Their goals
Parking Brussels is the first public service agency dedicated to managing parking throughout the region. The only company responsible for managing all the car parks in the city, it handles thousands of incoming calls every day. To ensure a quality service, it needed a perfect distribution of tasks and a rigorous management of the workforce within its nine specialized entities.
Parking Brussels has achieved good results
Thanks to Nixxis Contact Suite, Parking Brussels was able to benefit from an IVR identification, a status reminder and control system with an in-depth analysis of its complaint resolution rate and optimal follow-up of files for all its entities in same time
+5 new entities in 1 year
Thanks to the in-depth analysis of the workforce structure by the Nixxis team, Parking brussels realized that they needed to hire more staff.
12000 calls processed in 1 month
Better management and distribution of incoming calls between the 9 entities
Better customer satisfaction
Better call handling + faster response = happy customers
Parking Brussel's Testimonial
After using a competing solution for the first time, we decided to turn to Nixxis. The software was quickly integrated and the agents were operational at the same time thanks to specific training and support from an on-site specialist. The contact center now has 27 agents who handle approximately 12,000 calls per month. This solution has enabled the center to offer a quality human service.
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