The 2023 Customer wears Prada The astrological sign of the 2023 customer could as well be lazyness. Overdosed with ads on all channels and information
When it comes to chatbot, two schools are in competition: – Those who say that the chatbot smoothens customer experience – And those who say it
This is news that went unnoticed but it’s finally official: On February 1, 2022, WhatsApp changes its billing method from a billing based on sending
Over the past 2 years, with the corona virus pandemic, most businesses have changed their approach for the sake of survival. One of the first
The customer experience is subject to constant change. Indeed, increasingly connected consumers have adopted new ways of communication. Companies must adapt to these changes. Here
It’s no secret that customer experience has become the top priority for companies. And to stay competitive, they need to harness the potential of artificial
Customer service plays a major role in resolving customer problems. But that’s not all! Indeed, your customer service is now the main lever that will
Today, knowing your customers well is becoming a necessity! This is why it is important to have a good customer and prospect database. Indeed, it
It is always beneficial for a company to build customer loyalty. Indeed, the more senior a customer, the greater its turnover will be. In other
