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Workforce Management

Performance Management Facilitate and personalize employee experiences. Provide with with a community and a unified platform of communication. Identify agents key skills and nurture them

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Analytics & Reporting

One-clic report generation All of your reports are available at the click of a mouse to make sure you can get the information you need

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AI Automation & Chatbot

Chat Bots and Voice Bots Let chat bots and voice bots handles non complex issues and direct the most complex conversations towards an agents if

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Omnichannel Management

Inbound and Outbound Calls Manage your calls on a single platform with intelligent profiling and segmentation. Divert calls towards the required agents via our predictive

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Outbound calls

Preview Dialing In preview dialing, the dialer does not generate dial requests but rather “popup requests”. In that configuration, the agent receives the customer record

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Inbound calls

Seamless inbound Delivery Personalize your customer journey by connecting them to the right agents across unified communication channels anywhere around the world. Transform your customer

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