Call center and customer service software
Manage your inbound and outbound calls with ease!
Choosing Nixxis means choosing to improve the productivity of your agents while guaranteeing the satisfaction of your customers, whatever your activities: telemarketing, collection, customer support, surveys and polls, etc.
The must-haves of effective call center management software
Agent module
- Voice, chat, email management + digital channels (SMS, Whatsapp, social networks, etc.) thanks to the Digital extension.
- Single interface for all channels.
- Automatic file retrieval.
- Telephone numbers accessible by click-to-call.
- Advanced telephony features (transfers, conference, consultation of history, replay of previous contact, etc.).
- Integrated scripter.
Supervisor Module
- Real-time consultation of key indicators to manage your agents.
- Real-time monitoring of queue status for rapid intervention and QoS improvement.
- Customizable animated dashboards to monitor data essential to your business and better management.
- Control of the quality of exchanges thanks to the double listening system.
- Access to the agents’ screen in visualization for total supervision of their activity.
- Live chat with your advisors to guide them without disrupting their calls.
Recording module
- Recording and storage of all or part of agent/customer conversations.
- Advanced conversation search system (by date, agent, keyword, etc.).
- Replay with integrated rating system.
- Possibility for the advisor to listen to the last customer exchange from the agent interface.
- Speech-to-text transcription of each conversation with summary, sentiment analysis, action commitment, etc.
Statistics module
- Large library of standard reports
- Ability to create custom reports.
- Export in all formats: Word, Excel, PDF, CSV, Tiff, MHTML, XML, Dataflow…
- Possibility of automating exports with sending of statistical reports by email according to the desired frequency or deposit on a secure server.
Module Admin
- Management of users, teams, campaigns, activities, queues… with customization of parameters.
- Fine exploitation of your databases thanks to multi-activity campaigns.
- Automation of the customer journey (IVR, overflow strategy, eviction and automatic assignment of files to different activities.
- Advanced callback rules.
- Powerful dialer with 10 dialing modes to optimize productivity and reachability by limiting nuisance and abandonment rates.
- Personalize the Nixxis user experience for unrivaled working comfort.
Discover our AI features to automate your contact center
Speech-to-text
Transcription
Conversation Summary
Next best actions
Automatic tagging
How does it work?
How to choose the best call management software? Check out our resources to guide you.
Choose the best call management software with Nixxis!
Why Nixxis is the ideal solution for managing your calls
Compare Nixxis to other solutions on the market and find out why our software is the best choice for your business.
Our comparative analysis reveals three decisive assets that position Nixxis above the competition:
Superior technical performance: robustness and scalability that basic cloud solutions cannot match. Our architecture efficiently manages traffic spikes while maintaining optimal quality of service during your most intensive campaigns.
The best routing system on the market: maximize your sales with our intelligent dialer, renowned for its predictive mode, complemented by power, limited power, and progressive modes, adapting perfectly to your sales strategies.
French regulatory compliance: unlike American solutions, Nixxis natively integrates the Naegelen law and GDPR requirements, protecting you from any risk of non-compliance on the French market.
For a detailed comparison of our call management solution, visit the dedicated page.
Nixxis, more than just a call management solution, a true partner
Discover in this article 5 key areas of expertise that make Nixxis a true strategic partner for your customer relationship projects. These include:
Expert voice management: thanks to our intelligent dialer and a high-performance ACD, benefit from personalized routing strategies based on the skills and availability of your agents, automatic segmentation of your customer files and advanced callback rules, all in strict compliance with the Decree governing call frequencies and times.
A complete omnichannel suite: benefit from perfect harmonization of voice, digital, social and AI channels through our Contact Suite, Digital, Social and AI modules, to build a fluid, coherent ecosystem adapted to your business challenges.
An intelligent AI assistant: Boost your advisors’ performance with cutting-edge features such as chatbots, conversational assistants, automated transcription and summarization of conversations, and real-time sentiment analysis.
Choosing the best telephony solution according to your call distribution method in 2025
This article details the 7 fundamental pillars of a professional-quality call distribution (ACD) system, such as:
Scalability to handle traffic peaks without service interruption, enhanced security with data encryption and GDPR compliance, and operational intelligence through actionable KPIs and customizable reports.
Our article also explores omnichannel issues through the management of interactions from the phone, but also from emails, SMS, chat and social networks.
Check out this comprehensive guide to transforming your call center into a true customer performance driver.
FAQs - Call Center Software
More commonly known as CCaaS (Contact Center as a Service), it is a technological solution for managing and automating telephone and multi-channel interactions (voice, email, chat, SMS, social networks). It centralizes communications, optimizes call distribution and improves the productivity of customer service and telesales teams.
The software covers voice (inbound/outbound), email (from the Enterprise edition), live chat, and SMS. With our omnichannel solution, Nixxis even allows you to manage WhatsApp and social media, ensuring centralized omnichannel customer service from a single interface.
Yes. Nixxis supports its clients at every stage of the project:
- Yes. Nixxis supports its clients at every stage of the project:t
- Possible POC phase
- Team training (custom configuration as needed)
- Regular progress reports
- Final deployment
- Ongoing support to ensure good mastery of the solution
Technical training on software use can be conducted remotely or in person, depending on the client’s wishes. The number of days is determined based on the number of agents, the edition, and the additional solutions chosen.
In addition, a Support Center is available with a multitude of documents and resources to help you understand the software.
Absolutely, and this is one of the great strengths of our call management solution. Nixxis offers advanced blending between inbound and outbound calls: there’s no need to log out of one activity to join another. Everything is done automatically via the interface, thanks to the software that analyzes call flows and distributes them directly to the most qualified teams.
Depending on the edition chosen, you benefit from a powerful dialer offering up to 10 dialing modes: manual, preview, progressive, power, limited power, agentless, callbacks only, reverse IVR and workflows.
Note the integration of our famous predictive mode, which contributes to Nixxis’ reputation and customer satisfaction. More efficient than the limited power mode, the predictive mode automates the distribution of calls to the right person, at the right time and at an optimal pace, without creating additional pressure on your agents. To date, Nixxis remains the only company to offer a true predictive mode (and the most powerful on the market, moreover), where other solutions are content with limited or simplified versions.
Yes. Our solution includes features that allow you to limit outgoing calls to authorized time slots and precisely control the frequency of calls, thus ensuring full compliance with French regulations on telephone canvassing. As a telecom operator, Nixxis also ensures optimal reachability through the use of local numbers that strictly comply with current regulations (MAN).
Depending on the edition chosen, the software integrates with your CRM (Salesforce, Zoho, etc.) and other business tools, providing a 360° view of the customer and ensuring seamless interactions integrated into your existing processes.
Of course. The supervisor can listen in on calls via dual listening and communicate via private chat with the agent, without interrupting the ongoing conversation.
It is available both in cloud (SaaS) and on-premise mode, depending on your technological needs and internal policies.
Pricing depends on the deployment method (cloud or on-premise), the number of concurrent (and non-nominative) positions, and the additional options chosen. Our solutions are designed to be flexible and scalable, to adapt precisely to your needs. After a discussion with our teams, a personalized quote will be provided to define the most advantageous configuration for your business.
Generally speaking, we offer four types of licenses, ranging from the Starter edition, designed for organizations with limited needs, to the Enterprise edition, a fully customized solution.
Each edition is designed to meet the requirements of all businesses, regardless of size, industry or level of complexity.
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