Customer Cases

Read cases of the companies who we have helped to optimise their business applications.

| Resources | Customer Cases

B-Connected

Founded in 1999, B-Connected is a belgian contact center working with Belgian & international clients. Three core principles: “Yes we can” – “Yes we want to”– “Yes we want to do and achieve more” drive the enthusiastic team to a customer oriented approach and investments in technological progress leading to a sustainable growth and success.

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Giphar Group

Founded in 1968, Giphar is one of the largest pharmaceutical groups in France. Under the brand Pharmacien Giphar, this leading retail pharmacy chain operates more than 1300 pharmacies. The company is divided into 7 inter-regional and 130 local groups with a total of 400 employees.

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Intrum Justitia

Companies are more and more confronted to delays in payments and many persons don’t respect contractual delays. However it seems that business often pay these gaps too much. Credit collection is a key strategic element for the survival of companies.

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Hospitals Iris South

Facing the increasing number of incoming calls, much of which should be treated in the emergency room, Hospitals Iris South soon found themselves engorged and with the physical inability to handle these calls.

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Universal Telecom

Universal Telecom is a telecom operator mainly presents in Sweden and existing since 1998. Universal telecom offers its services to hundreds of thousands people across different countries.

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Taxis Verts

Taxis Verts is a leading dispatching company counting more than 550 vehicles of which about 100 vehicles are delivery vans and the rest are plain taxis. The main company’s activities are to receive taxi orders and organize them in the most efficient way. Taxis Verts manages 1000 taxi drivers and provides about 7000 rides per day.

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Cap-tel

Cap-tel, a company based in Mauritius, is specialized in marketing campaigns, customer service and back office – all this by phone.

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Ceciphone

Ceciphone is an adapted business that was created with a dual purpose; providing an effective and human customer service while allowing people with visual disabilities to work in a suitable environment.. The company is one of the first to explore a new model for contact center agent working at home with a braille tool.

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